We are looking for a Commercial Account Manager to join the SOYL team, based at Witham St Hughs on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site. You will work with customers and internal teams across the Frontier business, supporting the North and Scotland regional sales team. You will work closely with SOYL Area Managers, Regional Manager and Scotland Team Leader to provide customer service and commercial administrative support. The Benefits Competitive salary Opportunities for a mixture of home and site working (to be agreed with Line Manager) 25 days holiday per calendar year with option to purchase 5 more days Dedicated Learning & Development team to support you and your career Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total) Increased Maternity, Paternity & Adoption leave benefits for eligible employees Life Assurance scheme and pension plan with employer contributions of up to 7% Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You Able to communicate with impact at every level Strong, confident telephone manner Proven attention to detail Knowledge of UK arable farming is desirable Proven IT skills, including Microsoft Office Excellent organisational and administrative skills High standard of numeracy and literacy Able to work co-operatively with others and without supervision Work to put the customer at the heart of everything we do Self-motivated and tenacious Flexible approach to work and managing changing priorities An effective team player Have a solution-focused attitude Your Role As a Commercial Account Manager your role will involve: Managing and resolving incoming phone calls and emails from clients in a professional manner Proactive customer communication, service follow-up and collection of cropping information Managing queries and issues through to resolution, within agreed SLA timeframes Liaising with customers regarding all SOYL product lines Attending relevant trade shows, training events and team meetings Creating customer insight reports for Area Managers Email and telephone support for Area Managers Commercial campaigns via telephone, email and events to support sales lead generation Accurate data input and management using Microsoft Office packages and bespoke systems Managing the collation of cropping information from customers About Us SOYL, a division of Frontier Agriculture Ltd, is the UK market leading precision crop production service provider, offering expert advice, services and support to growers to improve the economic, agronomic and environmental performance of their farm business. Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion. With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success. Award winning for our commitment to people, we have been recognised by Great Place to Work institute since 2012 and we are proud to be ranked by them in the top 30 UK best large places to work. Our business approach is underpinned by our core values Integrity, Customer focus and Expertise or ICE. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values. Commitment to Diversity and Inclusion We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds. We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals. We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.