Job Description
Service Delivery Agent / Customer Support (Service Delivery)
We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a new service being established.
We are looking for somebody who has worked in a contact centre / service delivery environment, taking inbound and outbound calls, creating new service tickets, collating and analysing documents and then preparing reports. You should be confident in your ability to be part of a team setting up a new service which comes with exciting career prospects for the right person.
Our client would like previous experience in banking, financial services, insurance industry working as part of as service delivery business. You will be responsible for the efficient and effective delivery of various services, by providing on-the-ground support. This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. A key role within the service delivery team you will need to have a good understanding of the full-service delivery lifecycle and how different operational activities can work together to support customer needs, improve service standards and grow the business.
Experience required: <...