Quintain Overview: Quintain is an award-winning mixed-use property developer in the UK and most famous for Wembley Park, one of Europe's largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels, and cultural venues as well as supporting a growing community of residents and workers. This world-famous north west London neighbourhood was named as one of the "best place to live in 2025" and will be the UK's largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living by 2027. Our team already has over 3,500 exceptional Build to Rent homes within its portfolio across ten unique developments. The benefits of renting with Quintain Living includes no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service. At Quintain we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business. Job Purpose: You will support the Leasing team by taking responsibility for managing all aspects of the tenancy process. It is suited to a highly organised self-starter who is passionate about supporting the team and committed to delivering exemplary customer service. Key Accountabilities: Progress every let agreed from reservation through to move in, ensuring all documents are accurate, compliant and meet company standards. Offer outstanding customer service by ensuring the customer is aware of each step of their journey, with documentation issued in a timely and accurate fashion. Progress and nurture the reference and deposit insurance process in conjunction with the Leasing team as required. Ensure leasing software is up to date, accurate and all tenancy deals progressed in a timely fashion. Liaise closely with the Leasing and Resident teams to ensure every arrival and departure is smooth and an excellent experience for the customer. Work closely with the Finance team to ensure every lease is numerically correct and ready for customer payment. Keep track of all leasing pipelines by using reporting inside the designated software system. Proactively find ways to drive efficiencies in the leasing process. Assist and support at leasing open days and customer events where required. General Accountabilities: Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed. Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company. At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology. Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud. Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet. Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times. Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions. Qualifications/Experience/Skills: IT literate with Excel and software experience. Excellent communication skills. Excellent organisational skills. Hungry to learn and possesses a strong desire to progress. Team player who thrives under the pressure of a lease up. Able to communicate successfully with a diverse range of people. Excellent time management and prioritisation skills. Places the customer at the heart of everything they do. This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.