The remit of the role requires a pro-active individual, with excellent communication skills who would enjoy the challenge of a fast-paced evolutionary environment. Predominantly, the key responsibility of the role is the provision of 1st line support to our staff, minimizing issues impacting their daily computing experience. Ideally, an enthusiastic IT professional with upwards of 2 to 3 years of experience.
There will be the opportunity to participate in projects, with the depth of involvement dependent on proven commitment and aptitude in the role. A conscious commitment to continuous personal development in relevant technical knowledge, technologies, and skill development is key, as is a desire to progress within the Information Technology arena, preferably within the Financial Services Sector.
Key Responsibilities
* 1st line support to trading floor and other business units.
* Installing and configuring computer hardware operating systems and applications.
* Monitoring and maintaining computer systems and networks.
* Troubleshooting application, system, and network problems and diagnosing and solving hardware/software faults.
* Replacing parts as required.
* Providing support, including procedural documentation and relevant reports.
* Supporting the roll-out of new applications or hardware.
* Setting up new users' accounts and profiles and dealing with password issues.
* Testing and evaluating new technology.
Required Skills and Knowledge
* Existing experience in a Desktop/ First Line IT Support role.
* Pro-active can-do attitude with excellent problem-solving capabilities.
* Excellent time keeping and prioritization skills, so IT support issues are dealt with in a timely and efficient manner.
* Commitment to continuous personal development.
* Clear passion for Technology.
* Excellent communication skills and ability to build a good rapport with colleagues.
* Windows Desktop / Active Directory or Azure Entra-ID.
Not Essential, but Beneficial
* AWS.
* VMware, Server & Desktop virtualization.
* Cisco Voice Platforms.
Company benefits are provided on completion of either six months service or a successful probation period, whichever is sooner.
Entitlement outlined above is in respect of full-time entitlement and will be provided to part-time workers on a prorate basis in accordance with the relevant scheme rules.
All benefits are subject to rules of the scheme and associated provider. The Company in its sole and absolute discretion reserves the right to discontinue, vary, or amend any of the aforementioned benefits.
At Close Brothers, we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity, and are open to discuss flexible work options to help you balance your work and home life.
The Company
Winterflood Securities is a leading market maker committed to providing liquidity and flexible execution services to retail brokers, asset managers, and institutional investors.
Winterflood’s strengths are a combination of traditional trading values and the performance of our own cutting-edge technology. Our experienced team of traders helps clients achieve high-quality execution in over 15,000 tradable instruments including UK, European, and North American Equities together with Investment Trusts, Exchange Traded Products, Fixed Income, Structured Products, and Funds. Founded in 1988, Winterflood has gone from being a niche market maker in the UK Small Cap market to a mature, diverse, and major liquidity provider across multiple asset classes in the UK and European markets.
Winterflood is authorised and regulated by the Financial Conduct Authority. Winterflood Securities is a wholly-owned subsidiary of Close Brothers Group plc, a specialist financial services group which makes loans, takes deposits, trades securities, and provides advice and investment management solutions to a wide range of clients. Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services, and securities trading. We employ approximately 4,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.
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