This is your chance
to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
Typical day as a Client Service Manager
1. Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts.
2. You’ll coach your team and manage individual and team performance.
3. You’ll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded.
4. You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community.
5. You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike!
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You have
6. Great people skills, ability to communicate and understand where people are in their life.
7. The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
8. Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others.
9. Experience of delivering support in a housing or care environment
10. To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.
Our team
You’ll join our Senior Client Service Manager Michelle White and our supportedHousingteam, we’re super passionate about what we do! We’re really proud of The Supported Housing Services, providing housing support to young people, and to our customers within the adult services in Gloucestershire. We’re a supportive bunch!!
Job details
11. Flexible night working hours (or we’re open to agreeing a work pattern with you)
12. Although you’ll work nights and at times lone work, we do get together regularly in the daytime for training and team meetings.
13. Able to use technology to add customer notes, and to support your staff.
14. You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
15. 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
16. Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
17. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
18. We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
19. Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
20. Explore our benefits in detail on our website.
Find out more
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