We are looking for a talented individual to recruit to the post of a Student Support Co-ordinator role in the JJT Support Centre, initially for 6-months with the possibility of extending. This role is an exciting opportunity to help us shape, develop and implement operational student support provision. You will be responsible for the day-to-day advice and support service to students at the front of house in the Support Centres. You will deliver a comprehensive support and advice service to UG and PGT students as well as work with senior/academic tutors. You will be the first port of call for all student enquiries and advice, irrespective of whether they are programme related, general or require signposting to/ working with central and academic support. You will provide advice and support face to face and through a range of media, telephone, email, Student Portal, RISIS, etc. You will also contribute and participate in student facing school activities like induction, enrolment and enhancement week. About You We are looking for a highly competent member of staff, who enjoys working directly with students or staff on student related issues and has excellent customer service skills. You are highly organised, have an empathetic and professional disposition allowing you to deal with complicated and sensitive matters. You have excellent communication skills and the ability to write and produce accurate and easy to digest content for consumption by students using student portal and other platforms. You have a strong focus on attention to detail and high-quality output. Please ensure you write a full and informative cover statement within the additional information section. Give evidence of your experiences relating to the job description and personal specification and give details of why you are interested in this role. Do not email your CV, please fill in application form online. Closing date: 26 th September 2024 Interviews will be held on 7 th and/or 8 th October 2024. For more information, please contact: Contact Name : Aly Chesswas Contact Job Title: Head of JJT Support Centre Contact Email address : a.m.chesswasreading.ac.uk Alternative Contact Name: Linda Watson Alternative Contact Job Title : Student Support Co-ordinator Alternative Contact Email address : linda.watsonreading.ac.uk Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website. The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.