We are looking for a well-organised, enthusiastic individual with excellent communication skills to join us on a permanent part-time basis to liaise with our customers and engineers via telephone and email effectively.
You will be used to dealing with a high number of calls from our customers/suppliers on a day-to-day basis. Whether you’re managing the engineer’s diaries or booking customers' appointments, we trust you will use your authoritative decision-making skills to positively leave the customer satisfied.
Who are we?
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
In addition to the responsibilities of liaising with customers and engineers, you will also have:
* Good knowledge of Microsoft Excel, Word, and Outlook and be IT literate.
* Experience delivering fantastic customer service within an operational environment.
* Good geographical knowledge of the Southeast, Inner and Greater London.
* Ability to understand, develop, and apply coaching methods within the role.
* Effective diary management skills.
* Be proactive and flexible.
* Can prioritise and plan work under pressure to meet deadlines.
What will you get in return?
You will be entitled to a highly competitive salary of £25-30K PA DoE (Pro Rata to reflect Part Time Hours) and a great range of benefits including:
* An employee assistance program (EAP) that provides access to a 24/7 free, confidential advice service for help with personal and professional problems.
* Personal Accident Insurance Scheme covering accidents at work and outside of work.
* 25 days Annual Leave plus bank holidays.*
* Subsidised Private Medical Cover after completing and passing the probationary period.
* Auto-enrolment into our pension scheme.
* Annual season ticket loan & Banham interest-free loan.
* Cycle to work & Home & Tech scheme (up to the value of £2k).
* Training and development opportunities (including day releases for studies/exams).
* Hybrid working (dependent on location and role - 3 days office-based and 2 days working from home).
* Company equipment tailored to your role (laptop, mobile, additional screens).
* Up to 50% off Banham products.
* Banham Social Events.
* Employee recognition rewards and moments of magic prizes.
* Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply).
* Sick Pay that increases with length of service.
* Byond card - a workplace benefit to access exclusive offers and discounts.
* Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity.
If you share our values and have the drive and enthusiasm to help us fulfill our vision of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants based on experience, talent, and qualification for the job.
* Applicable from 1st March 2025
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