What’s on Offer?
1. Part time: 25hrs per week - Monday to Friday - 9.30am-2.30pm
2. Career Growth: Opportunity to take on increasing responsibilities and contribute to team success
3. Dynamic Environment: Be part of a customer-focused team within a fast-paced administrative setting
4. Professional Development: Access to continuous learning and development
Key Responsibilities:
1. Administrative Support: Deliver specialist administrative support to a team or across teams, prioritising tasks based on team requirements and service objectives
2. Meeting Coordination: Take accurate meeting notes, prepare agendas, reports, and minutes for complex or confidential meetings
3. Event Planning: Organise and coordinate large-scale meetings, events, and statutory panels, ensuring smooth execution
4. Record Maintenance: Update and maintain both manual and computerised records
5. Customer Communication: Respond to telephone, email, and face-to-face queries effectively and professionally, resolving issues when appropriate
6. Report Generation: Produce clear and accurate reports, financial information, and data presentations for internal and external communication
7. Confidentiality: Handle sensitive or personal financial and service-related information with discretion and professionalism
8. Collaboration: Build and maintain effective working relationships with relevant colleagues and managers to meet service objectives
9. Updating IT systems to support service delivery
Key Skills, Qualifications and Experience:
1. Communication Skills: Excellent verbal and written communication for answering queries, writing reports, and handling customer interactions
2. Personal resilience, integrity and professionalism
3. Numeracy Skills: Good numeracy skills for handling data, financial calculations, and accurate reporting
4. Analytical Skills: Strong problem-solving and analytical skills, with the ability to make informed decisions based on data
5. IT Proficiency: Advanced knowledge of Microsoft Office (Word, Excel, Outlook, Teams), with some ability to use specialised systems like SAP or Mosaic
6. Time Management: Ability to prioritise work effectively, meeting deadlines and ensuring efficient service delivery
7. Adaptability: Ability to embrace change, learn new systems, and work flexibly across various tasks
8. Resilience & Integrity: Demonstrate professionalism and resilience when participating in sensitive or confidential processes
Minimum Requirements:
1. Qualifications: 4 GCSEs with A-C / 4-9 passes, including Maths and English, or equivalent qualifications/experience
2. Experience: Experience in an office environment, handling administrative tasks with a focus on customer service
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