Job summary Advert may close once sufficient number of applications is reached North Tees & Hartlepool NHS Foundation Trust is currently looking to recruit a Clinical Support Officer for the Administration Team, within Tees Community Dental Service. The Tees Community Dental Service provides a full range of clinical dental treatment to patients throughout the Teesside area. The service also specialises in provision of oral health advice and a dental screening and survey service. Suitably qualified applicants are invited to apply for this position. Clinical Support Officer Role This post will be the central point of contact for Dental Epidemiology (survey) and Screening and will provide administrative support to the Dental Survey and Screening Clinical Teams as well as assisting with general anaesthetic patient administration. Main duties of the job The main duties of the job will include: Answering of telephone, monitoring of emails and dissemination of messages Booking of dental screening and survey sessions with schools and other external organisations Processing of patient information Inputting, updating and maintenance of data systems Preparation of information and consent packs for sending/delivering to organisations across Teesside Reporting of data within the Trust and to external agencies General office duties within Tees Community Dental Service Contributing to quality improvements and updating of local protocols Experience: The successful candidate should possess relevant experience of working in an administrative role. Experience of working within a healthcare setting would be an advantage. You should be able to demonstrate excellent computer skills including the ability to administer Microsoft Office applications including Word, Excel, Outlook and Access. You should be enthusiastic, flexible, and possess excellent communication skills and have a professional outlook. The ability to work both independently and as part of a team is essential. About us At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience. We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards. We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities. We recruit for values and "Together we are North Tees & Hartlepool" Date posted 25 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 345-COM6849812-B Job locations Guisborough Primary Care Hospital Northgate Guisborough TS14 6HZ Job description Job responsibilities For a detailed description of the job role and the main responsibilities, please see the job description attached to the advert. Please note that we reserve the right to close vacancies prior to the advertised closing date when we are in receipt of sufficient applications. Job description Job responsibilities For a detailed description of the job role and the main responsibilities, please see the job description attached to the advert. Please note that we reserve the right to close vacancies prior to the advertised closing date when we are in receipt of sufficient applications. Person Specification Qualifications Essential NVQ Level 3 in Business Administration or equivalent GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent) Desirable AMSPAR Secretarial/Administrative Level 3 Qualification Customer Care Qualification ECDL or equivalent IT qualification Typing or word processing qualification at RSA II (or equivalent) Experience Essential Demonstrable experience working as an admin and clerical officer or equivalent Demonstrable experience of working in a customer focused environment Experience of using patient information systems Experience of using Microsoft packages e.g. word, excel, teams, Access Experience of working independently Desirable Understanding of Medical/Dental Terminology Experience of working within a multi-disciplinary team Experience of project planning Disposition Essential Enthusiastic, motivated, and organised with a proactive and flexible approach. Be able to work on their own or as part of a Team and demonstrate a commitment to team working. Ability to work calmly under pressure in order to meet tight deadlines whilst maintaining high quality work standards. Flexibility - able to cope with different work environments and work in other clinical areas throughout the organisation as and when required in accordance with operational needs. Adapt to change. Demonstrate a responsible, dependable and honest character and a caring and sensitive nature. Show a keenness to learn and to apply appropriate working practices and show willingness to develop themselves by taking advantage of any appropriate training and development opportunities. Ability to deal with competing demands from service needs and able to deal with potential pressure of distressing or emotional circumstances e.g. angry patients over the telephone. Skills/Aptitudes Essential Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work. Demonstrate a good working knowledge of Windows based computer systems and be capable of using them, particularly Microsoft Word, Excel, Access and Outlook and production of documents, including the manipulation of data between software packages. Good interpersonal skills with the ability to be able to communicate effectively with a variety of people. Good written and numeric skills. Demonstrate the willingness to being proactive and contribute to discussions at meetings. Demonstrate the ability to prioritise own workload unsupervised in order to meet tight deadlines and service delivery needs. Demonstrate an understanding of the importance for confidentiality and sensitivity. Able to drive independently across sites throughout the locality and have access to a suitable vehicle for business purposes. Person Specification Qualifications Essential NVQ Level 3 in Business Administration or equivalent GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent) Desirable AMSPAR Secretarial/Administrative Level 3 Qualification Customer Care Qualification ECDL or equivalent IT qualification Typing or word processing qualification at RSA II (or equivalent) Experience Essential Demonstrable experience working as an admin and clerical officer or equivalent Demonstrable experience of working in a customer focused environment Experience of using patient information systems Experience of using Microsoft packages e.g. word, excel, teams, Access Experience of working independently Desirable Understanding of Medical/Dental Terminology Experience of working within a multi-disciplinary team Experience of project planning Disposition Essential Enthusiastic, motivated, and organised with a proactive and flexible approach. Be able to work on their own or as part of a Team and demonstrate a commitment to team working. Ability to work calmly under pressure in order to meet tight deadlines whilst maintaining high quality work standards. Flexibility - able to cope with different work environments and work in other clinical areas throughout the organisation as and when required in accordance with operational needs. Adapt to change. Demonstrate a responsible, dependable and honest character and a caring and sensitive nature. Show a keenness to learn and to apply appropriate working practices and show willingness to develop themselves by taking advantage of any appropriate training and development opportunities. Ability to deal with competing demands from service needs and able to deal with potential pressure of distressing or emotional circumstances e.g. angry patients over the telephone. Skills/Aptitudes Essential Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work. Demonstrate a good working knowledge of Windows based computer systems and be capable of using them, particularly Microsoft Word, Excel, Access and Outlook and production of documents, including the manipulation of data between software packages. Good interpersonal skills with the ability to be able to communicate effectively with a variety of people. Good written and numeric skills. Demonstrate the willingness to being proactive and contribute to discussions at meetings. Demonstrate the ability to prioritise own workload unsupervised in order to meet tight deadlines and service delivery needs. Demonstrate an understanding of the importance for confidentiality and sensitivity. Able to drive independently across sites throughout the locality and have access to a suitable vehicle for business purposes. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Tees & Hartlepool NHS Foundation Trust Address Guisborough Primary Care Hospital Northgate Guisborough TS14 6HZ Employer's website https://www.nth.nhs.uk/ (Opens in a new tab)