As a Product Manager at TalkTalk, you will be responsible for driving the strategy and delivery of innovative consumer telecoms products and services within your category for our 2.5 million customers. You will be an expert in understanding customer needs, behaviours, and market trends, leveraging data and insights to shape product decisions.
You will be responsible for our mobile app, ensuring value and viability of what the product team builds and are accountable for driving the defined outcomes. You will be an expert in how our customers choose and use our products, but also have a deep understanding of the market, competitive landscape, and the relevant technology and industry trends.
Key attributes:
1. Empowered decision maker
2. Influencer
3. Able to collaborate
4. Data led insights
5. Expert on customers and users
6. Stakeholder relationships
7. Industry expert including competitors, trends and technology
The Team:
You will work in an outcome-focused squad alongside a Product Designer, Product Tech lead, developers, and testers to identify solutions and deliver outcomes.
Understand markets, competition, and customer need requirements in depth.
Identify customer problems and delivering business and customer value.
Develop solutions to problems by collaborating with internal and external stakeholders as needed across product areas and functions.
Lead all product discovery work for your category.
Launch new products, capabilities, and features, validate assumptions in market, test their performance, and iterate quickly.
As well as working collaboratively with your squad you will need to do the same with other teams outside the squad like marketing, legal, UX and customer operations.
Leadership and Impact
Provide strategic product leadership and vision for TalkTalk’s mobile apps.
Provide strategic product leadership and vision for a portfolio of consumer telecoms products and services.
Experience of storytelling and compelling product narratives to influence stakeholders.
Drive cross-functional collaboration and alignment across multiple teams and stakeholders.
Significant impact on the company's revenue, customer satisfaction, and market position.
Functional Knowledge and Expertise
Deep understanding of the telecoms industry, market dynamics, competitive landscape, and emerging technologies.
Expertise in product management methodologies including product discovery, backlog management, and delivery processes.
Proficient in data analysis and leveraging customer insights to inform product decisions.
Strong knowledge of product strategy and prioritization techniques.
Deep understanding of mobile applications.
Cognitive and Analytical Skills
Excellent analytical and problem-solving skills, with the ability to break down complex problems and identify innovative solutions.
Skilled in interpreting and synthesizing data from various sources to uncover insights and trends.
Ability to balance strategic thinking with tactical execution and attention to detail.
Interpersonal Skills
Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams.
Collaborative and team-oriented, with the ability to build strong relationships and foster a positive team culture.
Skilled in facilitating workshops, presentations, and decision-making processes.
Deliverables and Accountability
Develop and execute product strategies that align with business objectives and customer needs.
Lead the product discovery process, including customer research, ideation, and validation.
Manage and prioritize the product backlog, ensuring alignment with business priorities and customer value.
Oversee the successful delivery of products and features, ensuring quality, timeliness, and customer satisfaction.
Continuously monitor and optimize product performance, leveraging data and customer feedback.
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
We’re on a mission to bring simple, affordable, reliable and fair connectivity to everyone. We believe every customer matters, so we’ve been challenging the status quo from the word go to change things for the better.
We’ve created a working environment where you can be yourself and give your all whether that be from your front room or the boardroom. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers.
It won’t always be easy, but it’s always exciting. There are great opportunities for you and our business, if you’re ready to stand for something.
#J-18808-Ljbffr