PSM Recruitment are looking for a Front Office Supervisor to join a successful, fast growing company based in Dover. This is a crucial role for the business, spanning Sales, Environmental agency compliance, Logistics, Credit Control & Administration. Future plans will drive more change in the structure of the company which will provide further opportunities.
You will need to be comfortable working in a busy construction environment, where the ability to efficiently multi-task is a must. You will need to be confident and enjoy dealing with all kinds of different people both face to face and over the phone.
In this role you will be the ‘customer service champion’, working hard to juggle priorities, solve issues and give the customers an experience that will have them coming back for more.
Job description
Sales
* Dealing with customers (general public & small builders) both face to face and over the phone – pricing enquiries, advising, taking orders, resolving issues.
* Coordinating customer tipping in the yard by liaising between customers & yard staff.
* Taking orders from customer sites over the phone and via email.
* Maximising the experience for customers by taking ownership of their orders.
* Advise customers of any issues before they advise the company and offer solutions.
* Handle a limited quantity of shop sales – small tools, boots etc.
* Sending promotional emails & texts to generate business.
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