About the role
As a Homeownership Area Manager within our Housing team you will take ownership of the management, development and support of the local area team to deliver excellent resident service and engagement.
This role requires you to work within communities on a regular basis engaging with residents and colleagues to ensure great service and high standards of compliance.
Key responsibilities include:
1. Identify and improve key business performance using a balanced scorecard that will include business performance (occupancy and debt in particular), resident experience (CSAT, engagement), safety and compliance, budget performance and colleague performance and engagement
2. To manage, develop and support local homeownership area team to deliver excellent resident service and contribute to driving change in line with Anchor business aims and objectives
3. To contribute to and deliver the homeownership housing strategic plan at a local level and drive a continuous improvement culture
4. Ensure local service delivery is compliant with all regulatory, statutory and internal governance/policy requirements
The Area Manager role is a key position; we need customer focused individuals who have exceptional customer service standards. You should put the customer at the heart of your decision making and be an ambassador for our values
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
5. Gym, fitness and wellbeing discounts
6. Mental health support
7. Flexible working options
8. Access to online GP appointments
Finance
9. Pension plan – contribute between 4% and 8% and we’ll match it or better
10. Quick and easy pension transfer service
11. Savings and financial advice, loans, free life assurance
12. Discounts on shopping, holidays, phones, technology and more
Career
13. Ongoing personal and professional development programme
14. Leadership Pathways online learning resources
15. Career progression and promotion opportunities