Job Vacancy: Sales Coordinator at Foxhills Collection
Are you an organized and detail-oriented individual looking for an excellent opportunity at a well-established venue? Farleigh Golf Club is recruiting for a Golf & Event Coordinator to assist the sales team through management of administrative tasks.
Position: Golf & Event Coordinator
Location: Farleigh Golf Club
Type: Full-time
About Us:
Farleigh Golf Club is a well-established golf and event venue, nestled in 350 acres of beautiful Surrey countryside. A vibrant, busy and welcoming club with great opportunities for staff development. Part of the Foxhills Collection.
Responsibilities:
* Administration of Function Sheets: Manage and maintain accurate function sheets for all events, ensuring they are up-to-date and accessible for the team.
* Event Bookings and Coordination: Handle casual afternoon tea bookings, in-house ticketed events, carvery functions, and more, ensuring smooth communication and timely execution of each event.
* Client Liaison: Work directly with clients to confirm final event details, ensuring all preferences, requests, and requirements are met.
* Payment and Contract Management: Ensure all payments and contracts are received on time, accurate, and processed into the system in a timely manner.
* Event Signage Administration: Provide administrative support for event signage, including place cards, directional signage, and other event-related materials.
* Customer Feedback Collection: Collate customer feedback following events and share insights with the team to improve services and customer satisfaction.
* Service Calls: Handle service-related calls, responding promptly to customer inquiries, and ensuring a high standard of customer service is maintained.
* Tournament Management System Administration: Manage the tournament management system, ensuring it is updated and accurate for any upcoming golf events and tournaments.
* Flexible Member Renewals: Administer monthly rolling flexible membership renewals, ensuring accurate record-keeping and timely processing.
* Birthday Emails: Send out customer birthday emails as part of the customer engagement strategy to maintain strong relationships with members.
* Membership Renewal Support: Provide administrative support for membership renewals, ensuring timely communication and processing of renewals.
* Create the right customer care attitude towards all clients demonstrating the ability to create rapport over the phone & in person.
* Provide administrative support within the department ensuring all paperwork is filed correctly and correspondence is organized and kept up to date.
* Record all information correctly in the booking system, confirming the booking and sending relevant contract and paperwork.
* Ensure all data is entered correctly into the system for both events and conferences, ensuring data integrity and accuracy for reporting requirements.
* Prepare weekly function sheets and liaise with all relevant departments on requirements of clients.
* Assist Restaurant & Operational Managers with functions and conferences on the day, i.e. meet and greet all guests and set up of the function room as applicable when necessary.
* Record and update client databases.
* Undertake duties of work outside the normal weekly routine but within the overall scope of the position at the request of your line manager.
Requirements:
* Previous experience in sales support or administration is preferred.
* Strong organizational and multitasking abilities, with excellent attention to detail.
* Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
* Proficiency in Microsoft Office suite and CRM software.
* Ability to work independently and as part of a team.
* Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
* Competitive salary package.
* Company pension scheme – People’s Partnership.
* Enhanced Company Sick Pay, Maternity and Paternity.
* Opportunities for career advancement and professional development.
* Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes, and more.
* Complimentary Country Club Membership for a partner/spouse and children after one year of service.
* Staff discounts on dining, including 50% off in selected restaurants when on shift, hotel stays, spa treatments, golf access, and other amenities.
* Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards, and much more.
* Employee assistance program, with 24/7 assistance available.
* Anniversary stay – a complimentary one-night stay and breakfast for two at Foxhills.
* Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
* Colleague social events including an annual staff party.
* Free on-site parking.
Farleigh Golf Club, part of the Foxhills Collection, is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK.
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