4,000 professionals, 0 days wasted, 1 incredible purpose.
Face to Face Delivery Manager - Outsourced Partners
Salary: £34,000 - £39,000 plus benefits
Reports to: Senior Face to Face Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 35 hours per week (compressed hours or 4 day weeks would be considered)
Location: Stratford, London Office-based with high flexibility (1 day per week in the office). We are also open to flexible working requests such as home working.
Closing date: 08 December 2022 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: Competency-based interview via Teams.
About Us: At Cancer Research UK, we exist to beat cancer.
Cancer Research UK is looking for a dynamic, pragmatic and proactive individual to join us as Face to Face Delivery Manager for our outsourced partners.
As well as having our own in-house Face to Face Fundraising team, we work with circa 4 agencies who provide us with the resource to engage and inspire the public to sign up to monthly donations supporting CRUK. To date, we have generated over £120m from face-to-face fundraising third-party individual giving activity, having a huge impact for our life-saving research.
What will I be doing?
* Deliver a face to face fundraising acquisition programme via outsourced partners, in line with agreed strategy and targets.
* Drive the success of the face to face fundraising acquisition programme, ensuring key performance indicators are met, proactively looking for opportunities to improve performance, working collaboratively with our outsourced partners.
* Ensure appropriate training and compliance monitoring of face-to-face outsourced partner activity is in place, with timely and appropriate remedial action being taken where needed to ensure Cancer Research UK and industry standards are upheld.
* Establish, develop and maintain excellent relationships with our suppliers and partners, proactively looking for opportunities to optimise our partnership with outsourced partners.
* Lead on troubleshooting day-to-day campaign delivery challenges, acting swiftly to implement workable solutions.
* Ensure all operational aspects of campaigns from planning through to execution and analysis are in place and as efficient as possible.
* Onboard new suppliers as required and manage existing relationships through contracts, performance, monitoring compliance, and service level agreements.
What are you looking for?
* Relevant experience of managing agency relationships, contract management, and managing performance.
* Experience of working in a heavily regulated environment and ability to get up to speed with current fundraising regulation.
* Relevant experience of planning, delivery, and analysis of end-to-end project activity or campaigns.
* Flexible approach, with an ability to work successfully in a dynamic operating environment.
* Proactive approach to problem solving with ability to manage several projects simultaneously.
* Excellent influencing and negotiation skills with both internal and external stakeholders.
* Excellent verbal and written communication skills.
Our Organisation Values:
Bold: Act with ambition, courage, and determination.
Credible: Act with rigour and professionalism.
Human: Act to have a positive impact on people.
Together: Act inclusively and collaboratively.
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities, and high-quality tools.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Please complete the work history section of the online application form for us to assess you fairly and objectively.
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