Summary
Moobears are looking for a Customer Service Apprentice (Level 2). The apprenticeship will involve working within a busy indoor children's play area and cafe. The successful applicant will be working with a dedicated team to ensure that the organisation runs smoothly and visitors have an enjoyable experience.
Wage
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Hours are variable to fit in with organisational needs. Hours to be confirmed. Moobears is open 7 days per week.
37 hours a week
Start date
Monday 14 April 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Customer facing
* Ensuring that visitors are booked into the soft play area and that they are compliant with health and safety regulations
* Taking payments
* Staffing the cafe within the soft play
* Ensuring that tables are cleared within the area
* Dealing with concerns/complaints in a timely manner
* Organising pre-booked parties within the area
* Speaking on the telephone and taking orders
Where you’ll work
LOW CHARE
CHESTER LE STREET
DH3 3QF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SPRINGBOARD SUNDERLAND TRUST
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
You will work towards a Level 2 Customer Service Practitioner Standard.
All apprentices are required to attend teaching and learning within Springboard at our Pallion, Sunderland site.
If needed, you will work towards Functional Skills in maths and English (If grade 4's have not already been achieved). Functional Skills sessions are in Springboard every Friday morning and attendance is mandatory.
You will complete End Point Assessment following 12-months on programme learning.
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade FS Level 2 or Grade 4 GCSE)
* Maths (grade FS Level 2 or Grade 4 GCSE)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Customer care skills
* Team working
* Creative
* Initiative
* Non judgemental
* Patience