Join OUR Team! If you're looking for a fast-paced, dynamic role where you can tackle new challenges, develop a range of skills, and meet people from all over the world, then our Front Desk position could be the perfect fit for you. The Sidney Hotel is a modern independent hotel, in the heart of London, proudly operating for over 45 years. As we continue to grow, we are looking for passionate individuals to join the Sidney family and develop with us.
YOUR ROLE:
1. Check In’s / Out.
2. Processing reservations and payments.
3. Answering calls and responding to inquiries, emails and messages.
4. Managing and resolving guest complaints professionally.
5. Upselling rooms and services to enhance guest experience.
6. Liaising with other departments to meet guest needs.
7. Assisting with luggage storage.
8. Assisting with concierge and bar services when required.
9. Problem-solving to ensure smooth operations.
QUALITIES WE'RE LOOKING FOR:
1. Excellent verbal and written English communication skills.
2. High level of enthusiasm, drive, and initiative.
3. Strong organisational skills and the ability to multitask.
4. Ability to stay calm and efficient under pressure.
5. Exceptional customer service skills to handle guest queries.
6. A great team player who communicates well with colleagues.
7. Additional languages are a bonus.
JOB TYPE: Permanent
BENEFITS:
1. Concierge commission, gratuity, and end-of-year bonus.
2. Paid birthday holiday.
3. Discounts on accommodation and hotel services for you and your family.
In line with the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK.
If you're eager to be part of a supportive and growing team, where no two days are the same, we’d love to hear from you!
Experience: Not required
Languages: English – Advanced
Employment: Full-time
Schedule: Mon-Sun, 5-6 days a week, minimum 8-hour shifts (B/W 07:00 – 23:00)
Salary: £12.5 – £13.5 hourly
Benefits: Concierge commission, Gratuity, Paid Birthday OFF
Starting time: Immediate start!
About Sidney Hotel London Victoria: We are an independent family run business operating for 45 years. The culture of The Sidney Hotel is FAMILY. We work as one big family.
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