One of my local government clients are currently recruiting an experienced Administration Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.
Hybrid working role were, however, you will be required to attend the office 2/3 times a week.
Overview:
* Provide a customer focused repairs call handling service, addressing repair requests, and providing advice to customers via telephone and digital platforms.
* Provide an efficient and effective administrative service in support of the Housing Repairs and Maintenance Sections.
Responsibilities:
* To work as part of a team as the first point of contact for customers accessing Council services in person, over the telephone or digitally, providing a customer focused service using initiative and problem-solving skills. Taking responsibility for resolving queries or taking appropriate action.
* Receiving, recording, diagnosing and prioritising enquiries, including repairs orders, operating a repairs appointment system, working in a Repairs Call Handling Centre and making arrangements for home visits.
* Report any repairs, maintenance, health and safety hazards, customer enquiries, breaches of tenancy, safeguarding or vulnerability that are identified during day to day activities.
* Effectively communicate in a customer care environment including introducing yourself to customers, explainin...