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Job Description
Airport Operations Manager (AOM) - 18-Month Fixed Term Contract
The Airport Operations Centre (APOC) at Heathrow is the heart of our airport operations, ensuring passengers have a smooth and timely travel experience. APOC utilises information from over 80 systems, monitored and updated by a dedicated 24-hour team.
As an Airport Operations Manager (AOM), you will lead operations during both planned and unplanned incidents, playing a critical role in crisis management. This senior management role requires sound judgment and the ability to deliver excellent service while ensuring the safe continuity of business. You will work closely with directors, the executive team, and crisis management, focusing on risk assessment and mitigation.
The AOM team works a mixture of days and nights, including weekends, with 12.5-hour shifts. Being part of the Incident Response Command roster is required. This role includes shift allowance, on-call allowance, and car allowance.
Responsibilities
1. The Airport Operations Manager (AOM) is the decision-maker directing Heathrow's operation. The AOM is based in the control centre, steering teams and enabling Heathrow to operate more dynamically, intelligently, and collaboratively.
2. Act as the final decision-maker in situations where consensus has not been reached.
3. Utilise available intelligence to anticipate and mitigate potential impacts on operations, such as weather, aircraft flow, and asset availability.
4. Lead the operation during crises, ensuring the welfare, safety, and well-being of passengers and colleagues.
5. Maintain a focus on key targets, including punctuality, passenger experience, safety, and compliance.
Qualifications
* Valid UK driving licence.
* Comprehensive understanding of operations, including protocols, procedures, policies, and security legislation.
* Strong interpersonal skills with the ability to influence and impact at a senior level.
* Excellent judgment and decision-making abilities.
* Effective team management and leadership skills.
* Ability to work under pressure and apply coping mechanisms for personal resilience.
Ideally, you will also have:
* Experience managing in a multi-stakeholder environment.
* Strong understanding of command and control structures and Heathrow's Emergency Orders.
About Us
There's something so special about working at the world's most iconic airport. Its sights, sounds, and constant air of excitement make Heathrow an amazing backdrop to a career filled with unique opportunities.
Every day, you'll discover a world full of possibilities and come home buzzing with stories to tell, encountering people from all cultures, nationalities, and experiences. A world full of pride and exciting career prospects.
It brings out the best in us and inspires everyone to deliver on our ambitious plans. Together, we're working to welcome more passengers while leading global efforts in sustainability.
Join us on this journey, and we'll support your growth, encourage authenticity, and help you achieve more than you imagined. Because there's no place like Heathrow.
Our rewards
We offer competitive salaries and benefits supporting you now and in the future, including performance bonuses, generous leave, market-leading pensions, private health insurance, wellbeing tools, and development opportunities.
Working location
This is an airport-based role, playing a critical part in delivering the best airport service in the world daily.
Sustainable Travel to work
Heathrow's Sustainable Travel Guide offers accessible, eco-friendly travel options.
Equal Opportunities
We encourage applications from all, believing diverse talent makes us stronger. Heathrow is accessible and champions inclusivity through its networks.
About the Team
Managing Heathrow's smooth operation requires a dedicated team. Over 65,000 people across many companies work here, including airlines, baggage handlers, security, and more.
Our team manages relationships, coordinates daily activities, and oversees the APOC operational plan, working closely with partners to enhance safety, operational, and resilience performance, making every journey better.
Join us and be part of a vibrant, family-like team where you can make a difference and find your place within this city within a city.
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