Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. Here at Serco we are recruiting for an Administrator to join our Restart team based in Birmingham. As Administrator, you will provide effective administrative support to Serco’s operations team delivering Restart as well as providing support to Restart participants coming into the delivery centre and via telephone. In this role, you will deliver consistently high levels of customer service when communicating with participants and the operations team, provide an exemplary first impression in this front of house role, and ensure that all visitors are greeted with the highest degree of customer service. You will be the main point of contact for any phone calls, managing day-to-day email and phone contact with participants while contributing to team responsibilities including health & safety, office management, archiving, and other SMS processes. You will also handle and manage petty cash flow and reimbursement of participant travel. What you’ll need to do the role As Administrator, you will have excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service, and the ability to input data at speed with a high degree of accuracy. You must have experience of working effectively within an office-based customer service or sales environment and hold demonstrable experience of delivering high-quality customer service. Experience in a fast-paced, target-oriented environment and using database systems to input data accurately is required. You must also be computer literate (MS Word, Outlook, Excel, PowerPoint) and have a high attention to detail. Why Serco Meaningful and vital work: Working within Employment, Skills & Enterprise at Serco means that you’ll play a critical role in ensuring that customers continue to receive the support they need to get into employment. A world of opportunity: It takes a diverse team to support our Citizen Services contracts and we’re big on internal progression. Whether you specialise your skills, progress into team management, or move into operations, you’ll find all the opportunity you need to evolve your career. Great people: You will interact with staff, customers, and your supportive team, making a positive difference to our customers' lives. What we offer Up to 6% contributory pension scheme, Serco discounts (cinema, Merlin entertainment, online shopping, mobile phone plans, and leisure centre memberships), the chance to make a positive difference to the wider public, interesting and enjoyable work, and recognition of your contribution. About Serco At Serco, the work we do is important, and everyone has a role to play, from caring for vulnerable people to managing complex public services. We deliver essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to improving public services for everyone. By joining Serco, you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability), and InSerco (LGBT & Networks), promoting diversity, inclusion, and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and may bring the closing date forward, so please apply promptly to avoid disappointment. We see people for their performance and potential and encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working, operating a hybrid work structure in many areas. We are proudly Disability Confident Leader employers and hold the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at an interview. At Serco, we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge.