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Reporting to the Training Manager, the position holder will support the L&D function by managing venue bookings for training courses, preparing course paperwork for trainers, sending out joining instructions to learners, recording exam results, and gathering feedback.
The position holder will engage with key stakeholders and ensure documents produced and training recorded in a timely manner.
Key Responsibilities/Accountabilities
* Update skill codes in HCM for SIA Top Up training
* Produce skills reports as required
* Manage nominations for top-up training, ensuring joining instructions are sent in a timely manner
* Create attendance lists & course paperwork for trainers
* Record results on the Qualsafe portal for SIA linked EFAW
* Monitor and respond to training inbox
* Respond to queries from learners
* Send evaluation forms to learners following courses
* Receive, monitor, and evaluate feedback from learners, highlighting to Training Manager as necessary
Skills and Knowledge
* Ability to create and use spreadsheets
* Educated to GCSE standard or equivalent
* Exceptional eye for detail and accuracy with a double-check mentality
* Excellent written & verbal communication skills, dealing with employees and managers
* A good understanding of GDPR in practice
* Proficient in use of Google & Microsoft Suites
Key Performance Indicators
* Maintain up-to-date records
* Produce and dispatch joining instructions and course paperwork
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