IT Field Engineer
GENERAL INFORMATION
Location:Central London (Farringdon/Chancery Lane)
Salary:£40,000 - £45,000 per annum, DOE
Job type:Permanent, Hybrid Working (Client sites or IOIT Office, WFH 1 day a week)
Are you a 2nd line or onsite engineer looking to expand your horizons and join a cutting-edge service provider? Are you looking for career progression at a company that identifies potential and rewards great service, with a modern cloud-first technical approach?
This is an IT Field Engineer role focusing on the latest Microsoft cloud services. We believe technology should make life easier and help businesses accomplish more. If you want the opportunity to work with cutting edge cloud and security applications, supporting professional services in London and beyond, then we want to hear from you!
ABOUT YOU
Youre technically minded, you have experience in IT support and youre a team player.You have the customer service experience to work independently at client sites in a professional environment. Youre tenacious and dont like to give up until youve found a solution. IT is your calling, youre bright and know you have more to offer at an inspiring company.
You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop, with a thorough approach to problem solving an appreciation for the various client cultures and their unique requirements. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure.
ABOUT THE ROLE
You will act primarily as an onsite engineer for a set of clients and work closely with technical leads, account managers and other tech teams to deliver an IT vision which future proofs client systems. We ensure you have time working from home once a week to focus on the work that cant always be done whilst on site.In this client-facing role you will have the opportunity to be IOITs ambassador and you will help develop strong relationships based on trusted professional guidance.
You will be supporting clients onsite on a regular or ad-hoc scheduled basis. Site visits are generally within walking distance of our Farringdon/Chancery Lane office in Zone 1 but we also look after clients across the UK and Worldwide and some UK travel may be required.
YOUR BACKGROUND & EXPERIENCE
* 3 to 5 years experience in IT support roles, ideally at an MSP
* Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams & Intune.
* Proficient in supporting and troubleshooting Windows 10 & 11 and Mac devices.
* Exposure to, and understanding of, core Windows server elements including Active Directory, DNS, DHCP.
* Understanding of, and ability to, troubleshoot and configure networking technologies such as WIFI, Firewalls & Routers
* Exposure to Azure Virtual Desktops desirable
* Understanding of Multi Factor, Conditional Access, Compliance Policies
* Understanding of email routing and management 3rd party spam filters. Mail tracing.
* Skilled in resolving printer issues and collaborating with 3rd party vendors.
PROFESSIONAL QUALIFICATIONS (Desirable)
* Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700
* CompTIA A+, Network+
BENEFITS
* Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)
* Regular career progression reviews
* 21 days holiday, public holidays, and birthday day off
* Private healthcare after probation
* 40% off gym membership
* Great pension scheme from day one
* Cycle to work scheme
* Recruitment referral scheme
* Eyecare vouchers
* Central location, next to a famous food market
* A friendly, inclusive, sustainable work environment
* Regular social events (tech-infused minigolf and darts, pool, and more!)
* Electric car scheme after 2 years of service
ABOUT INSTANT ON IT
Founded in 2004, we are eloquent IT geeks which means we really know our stuff, and we are used to working with all levels of technical understanding. Our combination of technical expertise and our obsession with service excellence sets us apart. The company has grown consistently, creating new openings in our energetic team of talented people. We develop opportunities for all our driven individuals who are obsessed with upskilling and passionate about technology, so they can thrive and make a difference in a fast-paced environment.