Job Description
*Retail experience is an absolute must have. Hospitality experience alone will not fulfil the role requirements.*
Company
Based on the outskirts of Harrogate in a brand new flagship store, this company is known across the country for their exceptional product offer & dining experience.
Featuring a brand new home & gift hall, a high-quality produce food hall including a bakery, delicatessen, chef-to-go range and butchers. In addition, there is a well-established horticulture & garden offer and a beautiful restaurant and cafe.
With values rooted in providing high-quality products delivered with exceptional service, they are now looking for a General Manager.
What we're looking for
We are looking for a tenacious & customer-centric General Manager, with innovative ideas, who can coach, lead and inspire a high-performing team.
You'll need to be able to develop & grow both the retail & hospitality business across all divisions, whilst ensuring the customer remains at the heart of everything.
A minimum of 5 years’ experience in a Senior leadership role either as an Area Manager, General Manager, or the equivalent of a multi-operational retail site.
Proven commercial success gained within a multi-operational retail environment with a turnover of >£10m per annum.
Ability to remain calm under pressure, possessing excellent conflict & performance management skills.
A positive can-do & solution-oriented attitude, with the ability to embrace change.
The Role
Overall accountability for the profit & loss.
Responsible for overseeing the day-to-day running of the site across all divisions: food hall, dining, home & garden, private hire functions, and in-house events.
Working closely with the Managing Director & Marketing Director to create strategies to drive brand awareness and sales opportunities across the local, national & social networks and e-commerce platform.
Providing & inspiring exceptional customer service.
Creating a positive and high-performing team culture and recruiting, training, and developing staff in partnership with the People Manager.
Ensuring customer service guidelines are clear and embedded in all staff KPIs.
Package
£50,000 salary
28 days holiday including bank holidays
Generous staff discount
Onsite parking
Other benefits – to be agreed on a case-by-case basis
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