About Our Client
A well-known manufacturing company based in Weybridge.
Job Description
* Processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site. Proactively communicate with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.
* Producing quotations using SAP, confirming and documenting price and site availability to customer.
* Processing customer orders and service partner purchase orders: check availability against customer's requested date and reserve in service planning system - arrange engineer.
* Communicating with credit controllers regarding credit checks / issues.
* Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets.
* Providing operational training to other temporary team members and compile data for analysis.
* Reviewing systems to identify and design improvements to processes and procedures within the Internal admin Team. Discuss and agree any changes with the regional administration teams.
* Being the voice of your regional admin team to management to communicate issues and improvement plans.
* Communicating with the regional administration teams to arrange cover during periods of holiday, sickness and other absences.
* Prioritising mail to maintain customer satisfaction.
* Maintaining responsibility for administrative and customer service support for field service scheduling, warranty and contracts being processed in a timely and accurate manner.
* Delivering a high-quality professional service to external customers and colleagues.
The Successful Applicant
* Ability to develop and maintain good relationships internally/externally and at all levels.
* Excellent presentation skills and a confident, engaging communicator.
* Highly organised & able to prioritise.
* Ability to work under pressure and maintain accuracy.
* Demonstrate customer centric behaviours and a passion for customer service.
* Competent in systems application.
* Previous experience of working within a Customer Service role is essential, with a preference for someone who has worked in a technical environment.
What's on Offer
* Immediate start.
* Good rate of pay.
* Working in a well-established company.
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