We have a new permanent job vacancy and are keen to speak with experienced Regional Contract/Account Managers in the Derby area.
This role will see you out and about, and you will have access to a company car as part of the salary package; therefore, it is essential you have a full UK driving licence (manual).
Our ideal candidate will have experience within the Security and Facilities sector, managing numerous contracts simultaneously with the ability to re-prioritise to support all customers.
Job Description :
We have an exciting new opportunity to join our team on a full-time basis as a Contracts Support Manager. This position will require you to travel to various customer sites in Derby, Worksop, Chesterfield, East & West Midlands.
You will be responsible for the management of specified customer contracts at sites, involving the auditing, reviewing, and maintenance of the Quality Management System.
You will set very high standards for our site-based colleagues, possess well-developed organisational skills, and have the ability to work independently as well as part of our dynamic operational team.
Some of the key tasks will include:
* Conduct surveys and risk assessments.
* Manage customer complaints.
* Agree, monitor, and manage service level agreements for all customer contracts.
* Complete periodic audits of all customer contracts and reviews with the customers.
* Deal with health & safety reports and RIDDOR.
* Liaise with the Managing Director or representative through the management of service processes.
* Prepare high-level summaries and KPIs for specific sites as specified in the service level agreement.
Key job competencies and skills requirements:
* Good working knowledge of technology and computer literacy.
* Organisation.
* Drive and determination.
* Information gathering.
* Problem solving and judgement.
* Interpersonal and communication skills.
* Knowledge of business processes.
Working Hours:
Monday to Friday, days; flexibility is required for start times.
Salary depending on experience.
Company car.
For further information about this position and company benefits, please apply!
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