Job Description
We have an opportunity for a Benefits Advisor to join our Customer Accounts team in Bristol.
There will be a mix of home and office working.
The role:
As a Benefits Advisor you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support.
You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.
To be successful in this role you'll need:
* An up to date working knowledge of the benefits system
* Experience of supporting customers to complete statements and applications
* The ability to work with internal and external partners to achieve the best outcome for the customer
* Experience of supporting vulnerable customers with kindness and empathy
* Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential.
A DBS check will also be undertaken for the successful candidate.
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