Are you ready to shape the future of innovative product development?" As Director of Product, you will take the helm of our international product strategy, reporting directly to the CTPO. Your mission: to craft a data-driven and customer-centric roadmap that delivers exceptional value and seamless user experiences. By harnessing AI technologies, you'll drive efficiency, enhance customer satisfaction, and collaborate across teams to build a world-class suite of products. Join us to make a tangible impact and lead the evolution of our product portfolio Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail. We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten, led by our 7 person ExCo, speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. For more information, watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/growth-en Key Responsibilities As the Director of Product, you will play a pivotal role in elevating our product capabilities across both B2B2C and B2C product lines, ensuring seamless alignment with the organization's broader goals. You will shape and deliver the product strategy, guiding your area of responsibility in a way that contributes meaningfully to the overall success of the company. Collaborating closely with service leads, you will build strong relationships to ensure that product offerings and content are perfectly aligned to meet the needs of our members. You will be responsible for translating complex business requirements into functional, cost-effective solutions, using both data and intuition to make informed decisions. Overseeing multiple cross-functional, agile product teams, you will foster an environment of collaboration and innovation, driving product development across both web and mobile platforms. Your leadership will ensure that we deliver robust and engaging user experiences that keep our members engaged and satisfied. A key focus will be on the development and implementation of advanced technologies, including rules-based and AI/ML-enabled recommendation engines, aimed at enhancing user engagement and personalization. In addition to driving product development, you will coach and mentor a diverse team of product managers and leaders, helping them grow professionally and fostering a culture of excellence. As a strong advocate for data-driven decision-making, you will champion the use of data within the organization, setting up frameworks and processes to ensure its effective utilization. Your efforts will also extend to off-product activities such as SEO and notifications to drive audience growth and retention, ensuring that Ten continues to thrive as a leading global service provider. Requirements Person specification The successful candidate will bring a wealth of demonstrable product leadership experience to the table, steering cross-functional, agile teams with confidence and clarity. Your deep understanding of business dynamics and technological frameworks will allow you to seamlessly translate complex business requirements into actionable and functional product strategies. A skilled decision-maker, you will leverage data, insights, and intuition to guide the development of innovative web and mobile products that enhance the user experience. Your exceptional leadership and coaching abilities will inspire and nurture talent within your teams, fostering a collaborative and growth-oriented environment. With a technically proficient mindset, you will bridge the gap between intricate system designs and stakeholder communications, ensuring alignment across the board. Above all, your passion for delivering a world-class travel and lifestyle experience will shine as you engage with senior stakeholders and lead the charge in creating groundbreaking products that redefine customer satisfaction. Location We are ideally seeking exceptional candidates based in the UK (London) who are able to commute to the office at least twice a week. Benefits Benefits & Rewards At Ten, we believe our people are at the core of everything we do. We’ve cultivated a culture that not only acknowledges hard work but celebrates and rewards it. From regular appraisals to our annual Extra Mile Awards, we ensure that those who go above and beyond receive the recognition they deserve. We’re committed to supporting our employees in achieving both their personal and professional aspirations, encouraging everyone to integrate their goals and interests into a fulfilling career with us. Our offerings are tailored to meet your needs. Alongside a competitive salary and rewarding share options aligned with your experience, you’ll gain access to extensive professional lifestyle and travel networks, broadening your horizons and connections. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly. We value the importance of rest and giving back, which is why we offer a generous paid time off package, including a day each year dedicated to volunteering for a cause close to your heart. Additionally, after five years of service, you’ll enjoy a paid sabbatical, giving you a month to focus on personal pursuits without using your annual leave. Our Ten Loyalty Rewards program further shows our appreciation, with bonuses and thoughtful gifts as a token of gratitude for your commitment. For those with a love of exploration, our Remote Working Holidays allow you to combine work and travel, anywhere in the world. Plus, as part of our team, you’ll enjoy exclusive travel and entertainment discounts, just like our members. At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth. Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/ Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. “Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”