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Colleague Engagement Communications Officer
Sector: Marketing, Advertising and PR
Role: Executive
Contract Type: Permanent
Hours: Full Time
All the details
Summary
M&S's Business Involvement Group (BIG) is a network of 1500 nominated colleagues across our stores, support centres and logistics centres who represent the voice of our colleagues. In this role, you'll design and implement internal communication strategies that inform and engage our BIG reps, boost colleague engagement, and promote the important role of BIG across M&S.
(This is not an elected representative role; it is not part of the National Leadership Team and has no involvement in formal consultation)
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
What's in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. Here are some of the benefits we offer that make working for M&S just that little bit more special:
* After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
* Competitive holiday entitlement with the potential to buy extra holiday days!
* Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
* A generous Defined Contribution Pension Scheme and Life Assurance.
* A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
* Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
* Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
* Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist.
* A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you'll do
Your key accountabilities will include:
* Develop creative and dynamic communication content and channel strategies for all of the BIG audiences that inspire our representatives and provide the information they need to better support their teams.
* Source, write and deliver a regular plan of content that shows how BIG is contributing to making M&S a great place to work and a great place to shop.
* Partner closely with our Colleague Communications team to ensure BIG's stories and messages reach our 65,000+ colleagues via various channels.
* In conjunction with the Corporate Affairs content and channels team, look for opportunities to share news externally.
* In collaboration with the NBIG Deputy Chair, review the bi-weekly Talking Points and create tailored communication materials for multiple audiences.
Who you are
Your skills and experience will include:
* Strong communication skills, both written and verbal.
* Experienced in developing and implementing internal communication strategies.
* Experience in employee engagement and event planning.
* Strong project management skills, including the ability to manage multiple projects.
* Familiarity with various internal communication channels and basic video editing skills.
Everyone's welcome
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work. If you feel you'd benefit from any support during the recruitment process, please let us know.
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