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Hays are supporting an MSP in Frome with the recruitment for a 3rd line IT engineer. The role is paying up to £45,000pa depending on experience and will offer hybrid working post probation period.
In the role you'll work with various clients dealing with technical escalations from the 2nd line team. You'll also work with the Service Manager to support with best practice and continuous improvement. You'll have the opportunity to be involved in project-based work and support more junior members of the 1st and 2nd line team.
Responsibilities:
1. Handle technical escalations from the 2nd line team.
2. Collaborate with the Service Manager for best practices and continuous improvement.
3. Engage in project-based work.
4. Support junior members of the 1st and 2nd line team.
Minimum Requirements:
1. Experience at a 2nd or 3rd line level, ideally within a managed service provider environment.
2. Experience working with external clients.
3. Technical knowledge across M365 & Azure Administration, including inTune and Endpoint management.
4. Familiarity with Windows Server, Active Directory, group policy versions 2012/2016/2019/2022.
5. Broad networking experience and Firewall management.
6. Cyber security awareness (desirable).
7. ITIL knowledge and best practices (desirable).
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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