About
About the Role: We are looking for a proactive and customer-focused IT Support Technician to join our growing team in Manchester. You'll be the go-to person for all things tech, ensuring smooth day-to-day operations by supporting hardware, software, and networking issues.
Key Responsibilities
1. Provide 1st and 2nd line IT support to staff onsite and remotely
2. Troubleshoot hardware, software, and network issues
3. Install, configure, and maintain desktops, laptops, and mobile devices
4. Manage user accounts, permissions, and access control
5. Assist in IT projects, including system upgrades and migrations
6. Maintain documentation of IT procedures and support logs
Requirements
1. Previous experience in an IT support or service desk role
2. Strong knowledge of Windows OS, Microsoft 365, and Active Directory
3. Basic networking knowledge (DNS, DHCP, TCP/IP)
4. Excellent problem-solving and communication skills
5. A logical, methodical approach and ability to prioritise tasks
6. Relevant certifications (e.g. CompTIA A+, Microsoft, ITIL) – desirable but not essential
What We Offer
1. Competitive salary & pension scheme
2. Supportive team environment
3. Ongoing training & development
4. Opportunities for progression
5. Onsite parking & modern office facilities
Nice-to-have skills
* Active Directory
* DNS
* DHCP
* TCP/IP
* ITIL
Work experience
* Desktop Support
* Systems Administrator
Languages
* English
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