Regional Responsibilities: The primary objective of the Security & Loss Prevention Coordinator is to ensure the loss prevention aspects and safeguard the customer experience as per company policies. The role is cross-functional and requires deep collaboration and influencing ability with stakeholders. The role would also entail regional level engagement and involvement in ensuring operational excellence along with Ops level execution and close coordination with cross-functional teams. Encourage and promote Loss Prevention within the workforce exercising integrity and ethical methods. The role would also necessitate assisting the reporting manager in day-to-day activities, planning, sourcing, and executing the process and procedure. The Security coordinator will work together to ensure and maintain high quality and timely support to the Operations of the organization.
Process Improvement & Loss Prevention Program Management: Process review & necessary improvisation. Cross-functional collaboration with Ops and cross-functional teams. Weekly review of the loss level matrices. Effectively partner with operations and support functions in evaluating current and future business processes and initiatives. Serve as a member of a coordinated team of Loss Prevention executives in relentlessly pursuing improvements to company-wide loss prevention program efforts.
Audits: Keeping the plans and SOPs updated, periodical check of documentation. Perform interior and exterior Loss Prevention compliance related to the site, being alert to and responding to any security or Loss Prevention issues noted.
Loss Prevention Analysis: Quick completion of investigations and submission of reports. Liaise and cooperate with law enforcement and industry bodies to support Amazon interests. Close follow-up on various loss buckets and deriving mechanisms to control shrink. Effectively address safety and security incidents including potential and actual workplace violence incidents as per policy as well as conducting testing of the incident response plans. Enhance, track, and report on metrics, which are key performance indicators. Coordinate with various support teams such as the Worldwide Operations Security Team and IT Security as needed. Weekly call with respective L3/Ops to inform weekly planning and status of completed and pending work. Assisting with investigations of internal and external theft or fraud and conducting interviews. Ensuring alignment of performance and actions with the vision and values of the organization and their department.
Process Checks: Enhancing, tracking, and reporting on key performance-indicating metrics, allowing for performance improvements so that the desired outcomes are achieved to plan and in a timely manner. Ensure random process check-related audits are timely carried out on a daily/weekly basis and ensure tight control on processes.
Reports: Daily, weekly, and monthly reports. Reports and follow-ups of suspected movements/process violations related to the site.
BASIC QUALIFICATIONS
Graduation with a minimum of 2-3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory. University degree level or equivalent through experience and professional certification. A minimum of 3-5 years in law enforcement or security-related profession. Extensive and up-to-date knowledge of security equipment and technology. Experience in managing or coordinating security investigations of complex nature. Knowledge of information security processes and systems. Experience in security auditing. Exposure to MNC culture and dynamics.
PREFERRED QUALIFICATIONS
Loss Prevention Experience, Investigation/Security related Certifications, Emergency Response/Crisis Management Training & Development.
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