I am currently recruiting a Domestic Abuse Service Team Manager for a leading charity based in the Cardiff City Centre area.
I am keen to speak with candidates who are dynamic, inquisitive, have a passion for rights, diversity and inclusion and want to fight alongside those who may not have a voice.
This position is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. It is also subject to an Enhanced DBS check.
* Salary: £36,000
* Hours: 35 Hours per week (Monday to Friday)
* Contract: Permanent
* Shifts: Flexible between 09:00 to 19:00 shifts
* Location: Cardiff City Centre
Benefits of the Domestic Abuse Service Team Manager:
* Generous Annual Leave Package 33 Days including Bank Holidays
* Pension
* Life Assurance
* Employee Assistance Program - supports your health and well-being at home and work
* Flexi Working
* Paid Company Sick Pay & Emergency Dependent Leave
* Real Living Wage Employer
* Bike to work scheme, among other benefits.
As a Domestic Abuse Service Team Manager, you will be responsible for the following:
* Responsible for the day to day running of the Adult Support Team
* Ensure all referrals are processed and contacted within a timely manner
* Providing adequate cover to meet the needs of the service users and partners using the One Stop Shop facilities.
* Liaising with the Multi Agencies such as MARAC, DACC MASH Hub
* Act as point of contact for all partner agencies.
* Ensuring weekly cover at the SDVC court by a designated IPA
* To proactively manage and delegate workloads
* To be responsible for IPA's delivering regular 1:1 and telephone support.
* To support the Therapeutic Services Manager by ensuring proactive referrals are made.
* To develop a wide range of specialist surgeries to enhance the OSS profile.
* Responsible for oversight of a variety of projects across our services including the One stop shop, and community outreach team, along with the DRIVE project workers
* Manage a multi-faceted team of IPA's (Independent Personal Advisors) and IDVA's (Independent Domestic Violence Advocates) through promoting and supporting effective teamwork
* Responsible for the day-to-day operation of the team, providing advice and guidance, regular case management, supervision and staff inductions.
* Work closely with the other team managers, services manager, and director to ensure quality of service.
* Participate in the senior management team's strategic development by identifying and implementing ongoing continuous service improvement
* Facilitate staff development, including mentoring, delivering training, facilitating regular team meetings, observing practice etc.
* Ensure adequate provision of services for all women, children, and young people who are accessing the service.
* Adhere to the organisation's policies and procedures and comply with data protection legislation, safeguarding legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
* Support service users and advocate internally and externally using a trauma-informed holistic approach
* Work effectively in partnership with statutory and non-statutory agencies
Requirements:
* Hold a CAADA/SafeLives IDVA training certificate, relevant degree, demonstrable equivalent experience or a vocational qualification.
* Have strong crisis management skills and the ability to deal with stressful and difficult situations.
* Have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse.
* Leadership and Management skills. Ability to negotiate and problem solve, manage and motivate staff, plan and prioritise workload.
* Be available to participate in the on-call service
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