Client services Account Manager
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
The Account Manager is the primary client contact, responsible for building and maintaining strong relationships while ensuring seamless service delivery. This role requires excellent communication, time management, and problem-solving skills.
What my client offers:
22 days holiday, increasing after 2 years, capped at 25
24/7 GP service
Free parking
Friendly/ supportive working environment
Yearly increase in salary
Responsibilities
Develop and manage client relationships to drive retention and business growth.
Ensure service delivery meets client expectations and financial targets.
Act as the liaison between clients and internal departments (Operations, Customer Service, Finance).
Maintain up-to-date client records, including contracts, KPIs, and performance reports.
Conduct regular client and internal review meetings to address issues and identify improvements.
Oversee client projects, escalations, and reporting requirements.
Assist in pricing proposals and onboarding new clients.
Support continuous improvement initiatives and internal collaboration.
Provide backup coverage for colleagues when necessary.
Skills and Attributes
Strong communication (written & verbal)
Excellent numeracy & computer literacy
Ability to multitask, prioritise, and work under pressure
Analytical thinking & problem-solving
The Account Manager will be supported by senior management, internal departments, and customer service support teams as needed.
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