All applicants must be able to provide evidence of their Right to Work in the UK.
Employee Benefits - What we offer you
We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:
* 30 Minute Paid Break
* Meals on Duty
* 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service.
* NEST pension scheme for all eligible employees.
* FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services.
* Ongoing development, training and opportunities to progress.
* Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum)
* Regular rewards and recognition with monthly, annual and long service awards.
* Preferential membership fees for our award-winning Nàdarra Spa.
* 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy.
* Uniform provided for guest-facing roles.
* FREE on-site parking.
* Recommend a Friend Scheme
Contract
* 45 hours per week
Role Overview
Supervisors are leaders, key operators, they should inspire, and make a real impact? As our Food & Beverage Supervisor, you’ll play a pivotal role in delivering exceptional guest experiences while shaping a positive, hospitality-focused team culture. This role offers a unique opportunity to combine your passion for hospitality, your leadership skills, and your creative ideas to help us deliver unforgettable moments for our guests.
You’ll be empowered to lead with a firm but fair approach, creating an environment where respect, collaboration, and excellence thrive. Your role will be essential to fostering an inclusive, supportive culture where every team member feels valued and motivated to succeed.
Reporting to: Restaurant Manager, Bar Manager & Banqueting Manager
Responsible for: Food and Beverage Assistants
MAIN RESPONSIBILITIES
Core Operations
* Ensure all F&B services run seamlessly, meeting defined KPIs for guest satisfaction, operational efficiency, and financial performance.
* Maintain and enforce SOPs, achieving 100% compliance while consistently improving processes for efficiency and quality.
* Champion sustainability by reducing waste by 10% annually and promoting eco-friendly practices.
* Handle escalated guest queries with professionalism and care, resolving issues within a maximum of 24 hours and using outcomes to enhance future service.
* Manage stock, inventory, and cost control with precision, achieving a cost-of-sales target of =30%.
* Monitor service speed, ensuring prompt delivery of food and beverages, with an average service time within 15 minutes.
Leadership and People Management
* Team Culture: Be at the forefront of cultivating a hospitality-focused culture where respect, collaboration, and professionalism are the norm.
* Lead your team with a firm but fair approach, setting clear expectations and providing constructive, respectful feedback consistently.
* Inspire and empower your team to achieve individual and collective goals, maintaining a 90% staff satisfaction rate in surveys.
* Conduct monthly 1:1 reviews with the support of managers, establishing development goals and recognising achievements.
* Assist in delivering engaging training sessions (minimum: one per week) and track improvements in skills and service quality.
* Support in the development of fair and balanced schedules two weeks in advance, ensuring operational needs are met while supporting work-life balance.
* Identify and mentor high-potential team members, fostering leadership skills and creating a strong succession pipeline.
Guest Satisfaction and Service Excellence
* Build relationships with guests during service, gathering real-time feedback and making on-the-spot adjustments to enhance their experience.
* Drive upselling efforts, aiming for a 15% increase in average guest spend within the first six months.
* Collaborate with other departments to deliver seamless event execution, achieving a 95% satisfaction rate in post-event reviews.
Innovation and Continuous Improvement
* Contribute creative ideas for improving service, guest engagement, and menu concepts, presenting actionable recommendations quarterly.
* Lead the team in testing and implementing new service innovations, tracking their success through guest feedback and operational metrics.
Communication and Collaboration
* Communicate clearly and respectfully with all team members, fostering a culture of openness and mutual support.
* Provide regular updates to senior management on performance metrics, operational challenges, and solutions.
* Collaborate effectively with kitchen, bar, and event teams to ensure flawless service delivery.
Technology Integration
* Use F&B software to make adjustments that support the operational function of all departments.
Person Specification
Essential
* Demonstrable experience in a supervisory F&B role with accountability for achieving KPIs.
* A leadership style that is firm but fair, respectful, and encouraging.
* Ability to inspire a team while fostering a supportive, inclusive, and hospitality-focused culture.
* Strong organisational and problem-solving skills, with the ability to stay calm under pressure.
* Financial literacy, including experience with cost control, stock management, and upselling strategies.
About us
The Coniston Hotel Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod’s Bar & Lounge and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, Land Rover Experience, archery, fishing, e-biking and walking.
The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations.
We pride ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.
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