The Service Performance Analyst will support the Service Performance team (part of the Commercial Department) by performing thorough data analysis on bus performance and communicating findings to Service Performance Managers and operational teams to drive continuous improvement.
Reporting to a Service Performance Manager, the Service Performance Analyst will mainly:
1. Download data from various stakeholder platforms.
2. Translate complex and large data tables into actionable insights and recommendations for Service Performance Managers, highlighting areas where operational teams can focus on improving performance.
3. Implement and continuously improve existing performance data analysis methods.
4. Collect and analyse performance and mileage data at various levels of granularity to identify underlying factors impacting performance.
5. Methodically follow data extraction and analysis processes critical to the business (e.g., for mileage coding, data exclusion, data suspension, running times analyses, etc.).
6. Proactively identify areas for improvement (e.g., underperforming routes) and conduct the appropriate analyses under the Service Performance Manager's guidance to drive actionable insights for the OCC, schedules team, or garages.
7. Engage with garages, controllers, and drivers to understand and explain performance results and identify areas for improvement.
8. The Service Performance Analyst will work with various functions and interact at all company levels, including senior management, performance, and operational teams.
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