Senior Technical Support Engineer page is loaded
Senior Technical Support Engineer
Apply locations Belfast(Home Office) time type Full time posted on Posted Yesterday job requisition id R003020
About Delinea
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission.
Position Summary
Delinea is seeking a talented Technical Support Engineer to join our outstanding Global Technical Support team, providing world-class support to our enterprise customers. Our ideal candidate must be an energetic self-starter with a desire to learn new things. This individual should have a strong technical background in Cybersecurity or a comparable field and a minimum of two years’ experience. The position requires the ability to troubleshoot escalated customer issues, perform log analysis, and configure feature sets. We are looking for a candidate with strong English communication skills (verbal and written). What You'll Do:
* Provide post-sales phone and email support to the Delinea customer base.
* Resolve technical customer problems and drive process/policy improvements through root cause analysis.
* Call customers to troubleshoot technical issues.
* Participate in group problem-solving meetings to overcome challenging issues.
* Research and solve complex issues.
* Work closely with Team Lead to meet SLA and customer requirements.
* Test and verify product functionality to reproduce customer issues.
* Document detailed failure and solution information within cases.
What You'll Need:
* 2+ years in a Technical Support Engineer role preferred.
* 2-year degree required; 4-year degree in Computer Science or related program a plus.
* Experience with SQL 2014 or higher.
* Ability to write and demonstrate SQL queries or scripts preferred.
* Experience with PowerShell, Bash, or other scripting languages a plus.
* The ability to code in any programming language is a plus.
* Knowledge of installing and maintaining web servers (IIS etc.).
* Prior working experience with .NET applications is highly desired.
* The ability to troubleshoot applications deployed in a Mac OS environment is a plus.
* Strong written and verbal English skills required.
* Ability to work with diverse worldwide team members and management.
Delinea Culture & Benefits:
Why work at Delinea?
We’re passionate problem-solvers doing our part to make the world a safer place. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation, and great career progression!
At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including full suite health and wellness plans (specific to individual country plans), generous discretionary time off (DTO), and paid holidays. We support all families with paid leave, specific to individual country plans, for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete a comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
About Us
Delinea is the leading provider of privileged access management (PAM) solutions for seamless security. Backed by TPG Capital, Delinea was formed in April 2021 through the merger of established PAM leaders Centrify and Thycotic to create the most extensive platform in the identity security market. For small businesses and global enterprises alike, Delinea delivers the digital freedom that everyone deserves by seamlessly defining the boundaries of access.
As organizations continue their digital transformations, they are faced with increasingly sophisticated environments and more challenging requirements for securing an expanded threatscape. Legacy PAM solutions are not designed for today’s hybrid environments, are too complex, and cannot solve current privilege management challenges. Our mission is to provide security that’s invisible to the user, while simultaneously providing IT and security teams with the control they require. Delinea’s solutions grant access to an organization’s most critical data, devices, code, and cloud infrastructure using a centralized dashboard. Users get access when and where they need it, for as long as needed to complete the task.
With Delinea, privileged access is more accessible.
#J-18808-Ljbffr