3 months contract with a Local Authority
Job Summary:
· We require an additional SO1 support enforcement officer. to match the other agency member of staff Arlene Morris. The role requires debt collection, telephone calls. Debtor case management, processing of card transactions, other back office work, reporting to line management.
Key Duties/Accountabilities
· The efficient and effective collection of revenue in accordance with legislation and service objectives. To make enquiries to trace the whereabouts of absconders.
· To have professional competence in all aspects of internal and external customer enquiries and to ensure that all customers receive a courteous, approachable, helpful and professional service.
· To work as part of a team supporting Enforcement Agents dealing with the collection of varied Revenue Income streams.
· Deal with complex queries including complaints by correspondence, telephone, interview face to face and electronically, ensuring; timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.
· Upload records onto the computer and cleanse data as appropriate.
Essential Experience Required:
· Experience of academy systems, enterprise info@work. debt recovery OneStep system, AIM payment portal processing systems is essential.
· Experience working in debt recovery industry, ideally someone with some form of knowledge of the taking control of goods regulations 2014 is essential.
· Experience of call handling skills and can manage difficult call content and manage conflict well is essential.
Essential Qualification Required:
· General education qualification is essential.
Additional information to note:
· Working hours: 35 hours a week.
· The candidate should be willing to work shift patterns with the 35 hour permitted week? starting from 8am on some days and working up to 7pm on other days between Monday to Friday.
The closing date for this position is 12th December 2024.