About Peninsula
Peninsula is the UK and Ireland’s most trusted provider of employment law, HR and health & safety services, supporting over 35,000 businesses.
Since we started in 1983, our range of services has expanded and includes HR advice, HR policy and documentation, training, health & safety, tax and payroll advice, in addition to wellbeing services including employee assistance programmes.
Peninsula helps business owners and employers focus on doing what they do best. We deliver exceptional service through our expert advice and marketing leading services, keeping our clients compliant and away from employment tribunal and health & safety prosecutions.
Today, the Peninsula Group is a global operation with offices in the UK, Canada, Australia and New Zealand.
The way in which we operate makes us market leaders.
Our values: #WeCare #WeTakeAction #WeInnovate #WeInform and #WeDoTheRightThing
What does the role involve?
You will be responsible for the HR Advisory, Policy and Documentation departments administration during evenings and weekends. This will include handling reception calls, triaging queries and directing clients to the appropriate team. You will be required to complete reports and manage workload distribution. In addition, you are responsible for ensuring excellent customer service is delivered throughout our clients' journey.
You will also be required to liaise directly with colleagues within the teams and across other areas within the business. You will work closely with your Team Leader to deliver on departmental objectives through the development and roll out of key projects and initiatives to enhance service and facilitate the achievement of performance metrics across the department.
What will you bring to the team?
1. An enthusiastic can-do attitude. The role is fast paced so you will need to be able to think on your feet #WeTakeAction.
2. You will be liaising directly with our clients and dealing with internal stakeholders #WeInform.
3. We are a forward-thinking organisation continually looking to improve our services and client experience #WeInnovate.
4. A positive outlook. You will be joining a vibrant and collaborative team; teamwork is a must #WeCare.
5. We are a marketing leading HR and Employment Law Group; our reputation is paramount to the work we do #WeDoTheRightThing.
What skills are we looking for?
6. Customer service. We excel in customer service, check Trustpilot!
7. Excellent communication skills, both written and verbal.
8. Attention to detail.
9. The ability to prioritise accordingly and multi-task.
10. Adaptability
What's in it for you?
11. 25 days holiday, plus the 8 bank holidays and an extra one for your birthday!
12. Additional holidays, subject to conditions of service.
13. Treats throughout the week - complimentary breakfast, fruit and Friday treats!
14. Enhanced pension contributions, subject to conditions of service.
15. Christmas Bonus, subject to conditions of service.
16. Profit share, subject to T&C's.
17. Enhanced sick pay scheme, subject to conditions of service.
18. Life Assurance.
19. Access to a 24/7 Employee Assistance Programme.
20. Healthcare cash plan.
21. Healthcare Insurance, subject to conditions of service.
22. Perks and discount schemes.
23. Free on-site gym (grand opening TBC).
24. Cycle to work scheme.
25. Rail, Train and Bus Season Ticket Loans.
26. Plenty of progression opportunities through our dedicated Career Pathway Programmes.