Outpatient Receptionist - Community Adult Mental Health Services
Coventry and Warwickshire Partnership Trust
Band 2 - Outpatient Receptionist: 37.5 hrs/week - Monday to Friday - 8.45am to 5pm (45mins lunchbreak)
An exciting opportunity is now available within our Stratford Outpatients services, based at Stratford Health Centre. You will be part of a small dedicated admin team, supporting the Adult Community Mental Health Services with delivering clinical out-patient and home treatment care to the local South Warwickshire communities.
Main duties of the job
We're looking for applicants ideally with previous admin/reception experience to join our current admin team in providing efficient and comprehensive administrative support to clinicians and managers, supporting the growing demand for provision of care within adult mental health services.
We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.
Job responsibilities
Providing effective reception support within a busy out-patients service, dealing with patient-facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (Carenotes), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day-to-day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.
Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems and processes such as Carenotes, etc.
Person Specification
* Good General Education (eg. GCSE English and Maths A-C)
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
* Good organisation skills and ability to multitask
* Experience of working in a busy office / customer care environment
* Good knowledge and understanding of reception / office procedures
* Ability to maintain relevant recording on information systems
* Understand confidentiality and apply the principles in every day working practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Coventry and Warwickshire Partnership Trust
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