This post will be working within the Obstetrics & Gynaecology Service based at Calderdale Royal Hospital for the Women’s Directorate. The Obstetrics & Gynaecology services at CHFT is a busy service providing diagnostic, therapeutic and screening appointments. The team are responsible for the management of patients awaiting outpatient appointments, booking, cancelling, and rescheduling appointments in line with service need, providing clear communication to patients. The post holder will be required to work across the department where required and will also be responsible for a range of general admin duties including typing of clinic and result letters. The role is to act as a link between the Medical Secretaries ensuring all communication is passed on accurately whilst upholding confidentiality. Booking appointments - face to face, telephone, virtual. Triaging patients to determine appointment selection. Answering and making calls: taking and solving queries Managing the appointments waiting lists Managing incoming mail, emails Documenting clearly and accurately in patient medical records Working closely with other departments internal and externally Womens Services are looking for an enthusiastic, highly motivated individual to provide administrative support within their secretarial, patient pathway and booking teams based at Calderdale Royal Hospital The successful applicant must be able to work as an effective member of a multidisciplinary team, possess good interpersonal, communication skills and have a good standard of education. You will be required to undertake a wide variety of work, including arranging patient appointments, administration duties of both a routine and complex nature and support with typing. The successful applicant must possess Microsoft knowledge and level 2 Business & Administration/ Customer service or equivalent. A sense of humour, self-motivation and the ability to work in a pressurised environment is essential whilst maintaining accuracy, as is the ability to work unsupervised. For further details / informal visits contact: Name: Julie Carr Job title: Patient Pathway Manager Email address: Julie.Carr2cht.nhs.uk