Location: Watford – Hybrid
Salary: £60,000
Job Title: Service Desk Team Leader
Are you a highly skilled IT professional with a passion for leadership, problem-solving, and cutting-edge technology? Do you thrive in a fast-paced MSP environment and enjoy mentoring a team while delivering world-class IT solutions?
We are looking for an experienced Service Desk Team Leader to join our team and play a pivotal role in shaping our IT services. If you want to work with the latest technologies, lead a talented team, and drive innovation, this role is for you!
Why Join Us?
* Holiday Entitlement – 22 days annual leave, increasing to 25 with tenure.
* Birthday Off – Enjoy a free day off for your birthday!
* Hybrid Working – Work from home at least one day per week.
* Team Culture – Weekly team lunches & quarterly social events.
* Career Growth – Access to vendor-certified training and cutting-edge technology.
* Top-Tier Tech – Work with the latest software and hardware solutions.
What You’ll Be Doing
* Leading the Service Desk Team – Provide technical guidance, mentor engineers, and act as the final point of escalation for complex IT issues.
* Driving Technical Excellence – Define and maintain our technical BAU stack, implement proactive monitoring, and ensure client security.
* Incident Management – Take ownership of complex incidents, diagnose issues thoroughly, and ensure timely resolution while delivering excellent customer service.
* Proactive Maintenance – Perform system upgrades, security updates, and root cause analysis to prevent recurring issues and maximize uptime for clients.
Who We’re Looking For
* Strong Leadership Skills – Experience leading an IT support team, mentoring engineers, and driving process improvements.
* Expert-Level Microsoft 365 Knowledge – Administration of Exchange Online, SharePoint, Teams, OneDrive, Power Platform, Azure AD, Intune, Conditional Access, and ATP.
* Network & Security Expertise – Strong understanding of firewalls, routing, switching, identity & access management, and data loss prevention (DLP).
* Proactive Problem-Solver – A natural aptitude for troubleshooting, staying ahead of tech trends, and ensuring seamless IT operations.
* Excellent Communication & Customer Service – Ability to explain complex technical issues clearly and professionally to both technical and non-technical users.
Tech Stack & Systems You’ll Work With
* Microsoft 365 & Azure – Exchange, SharePoint, Teams, Intune, Conditional Access, Power BI, ATP.
* Security & Compliance – Firewalls, DLP, Information Protection, IAM, Endpoint Security.
* Networking & Infrastructure – Routing, Switching, VPNs, Cloud-Based Security Solutions.
If you're a driven IT professional looking for your next challenge, we’d love to hear from you!
If you match the above and you're an experienced Service Desk Team Leader, please apply immediately or email your CV to abbey.mcdonnell@maxwellbond.co.uk or call me on 0161 840 1025.
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