We are currently recruiting an experienced Neighbourhood Housing Officer to join us on a permanent part time basis. You will deliver a high quality housing management service and making a real difference to our customers and the communities that they live in.
Hours: Wednesday afternoon, Thursday & Friday full day
You will cover Huddersfield hub every Thursday with occasional travel to Sheffield & Rotherham.
About us
We are social housing landlord and think our vision of Improving Lives Incommunities says it all!
Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on our 2 year plan to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Duties
* Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.
* Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.
* Spend 80% of your time out in our neighbourhoods.
* Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.
* Complete property inspections and tenancy checks to ensure tenancy obligations are being adhered to and tenancy records are up to date.
* Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.
* Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.
* Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements.
* Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers
* Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations.
* Work and contribute to investment/other projects when required.
* Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.
* Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.
* Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents.
* Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives
* Ensure all records both digital and manual are updated promptly and accurately.
Requirements
* Experience of dealing with customers face to face in a housing related role
* Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.
* Previous experience of taking ownership of, dealing with and de-escalating complaints.
* Knowledge of dealing with anti-social behavior complaints
* A passion for delivering excellent customer service and making a difference to the peoples lives.
* Experience in a customer service environment and resolving complex customer cases and challenging situations, demonstrating empathy, professionalism and diplomacy.
* Awareness of customers diverse needs
* Flexible and adaptable approach to a changing and varied workload
* Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences.
* Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.
* Excellent organisation, project management and time management skills
* Ability to prioritise, manage your own workload and to meet deadlines
* Self-motivated, driven and skilled at taking ownership
Benefits
* Salary of £15,075 up to £16,799 per year dependant on experience
* Essential car user allowance plus mileage
* West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
* 28 days annual leave that increases with service plus bank holidays (pro rata)
* Option to buy and sell annual leave
* Training, development, and qualification opportunities
* Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
* Corporate health scheme membership
* Access to an Employee Assistance Programme
* Cycle to work scheme
* Local gym membership discounts.
* A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.
Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.
We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline.
Ready to make an impact? Come work with us!