Job Description
1st Line Software Support Analyst
Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.
What are we looking for in our 1st Line Software Support Analysts;
You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work calmly and efficiently. You will work proactively both independently and as part of a team delivering high quality outputs and driving operational and customer service excellence.
After a period of initial training and future progression, the role will require working as part of a 24x7 shift team (including bank holidays and out- of-hours)
* Application Maintenance/Support experience
* Experience of working in a IT Service Management environment and ideally with ITIL exposure
* Someone comfortable working with both Linux and Windows operating systems
* Someone that has the ability to diagnose issues in complex software applications by working through log files / interpretation of data
* Basic SQL knowledge
* Strong computing literacy skills
As a key player within the Service Delivery function, you will be involved in the maintenance, and support of our Wa...