Job Description
Customer Experience Administrator
ROLE OVERVIEW
Reporting into the Customer Experience Manager, the Customer Experience Administrator will be responsible for general Academy administration.
ROLE DUTIES
Reception Duties
* To be the first point of contact for all visitors to the Academy, ensuring they feel welcome and are familiar with the facilities, and Health & Safety arrangements
* To be responsible for the telephone switch board, screening calls and taking appropriate messages where applicable.
* Co-ordination of the arrival of deliveries that arrive at the Academy during office hours, ensuring these reach the relevant area.
* To be responsible for the stock level and replenishment of stationery and refreshment items.
Office and Training Administration
1. Overall responsibility for ensuring that customers are provided with the relevant information and equipment throughout their time at the Academy.
2. To offer administrative support to the Board of Directors where required
3. To champion the use of electronic files, in the creation and updating of administrative processes within the department
4. The co-ordination of course welcome and arrival arrangements, including student kit and stock ordering.
5. The co-ordination of student departure a...