Job Description
Customer Service Specialist - Healthcare Industry
Customer Service Specialist - Healthcare Industry
The location of the role is Amersham, Buckinghamshire.
The duration of the contract is 12 months.
The pay rate on offer is £14 - £15.59 per hour.
Key accountabilities of the role
* Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
* Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
* Invoicing of service interventions
* Dispute Handling
* Deep dive into stock discrepancies and follow up
* Physical Inventory support
* Activating contracts within in-house systems
* Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
* To provide excellent customer service for customers, both internal and external
Key skills and experience
1. Written and oral fluency in English
2. Excellent communication and interpersonal skills
3. Excellent organisational skills and ability to prioritise workload<...