Job summary To be responsible for undertaking a wide range of secretarial duties and support to busy GP Practice. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). We are looking for someone to work preferably between 30-37 hours which can be over 4 or 5 days Main duties of the job The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels, under the supervision of our Senior Secretary Typing letters, reports and associated documentation as required Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently Managing all enquires in an effective manner Maintaining an accurate referrals database Actioning all incoming emails Processing letters as requested Actioning Systmone Secretarial tasks Inputting data into the patients healthcare records as necessary Processing referrals using the electronic referral system Processing requests for information SAR, insurance/solicitors letters and DVLA forms Answering secretarial related incoming phone calls, transferring calls or dealing with the callers request appropriately. Maintaining a clean, tidy, effective working area at all times Supporting all clinical staff with general administrative tasks as requested About us We are looking for an enthusiastic team player to join our secretarial team at Bewick Crescent Surgery. We are a busy 5 partner Training GP Practice. Candidates should have excellent communication skills with a track record for delivering excellent customer care. You will have the ability to work under pressure. The clinical system we use is SystmOne so experience in using this is an advantage, however, full training can be given. Confidentiality is integral to this role and previous General Practice experience and IT skills would be an advantage but not essential as full training for the role will be provided. You must be flexible for holiday and sickness cover of colleagues. Date posted 07 April 2025 Pay scheme Other Salary £12.92 an hour Pay could be higher dependant on experience Contract Permanent Working pattern Part-time Reference number A0703-25-0001 Job locations 27 Bewick Crescent Newton Aycliffe County Durham DL5 5LH Job description Job responsibilities To be responsible for undertaking a wide range of secretarial duties and support to busy GP Practice. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). Job description Job responsibilities To be responsible for undertaking a wide range of secretarial duties and support to busy GP Practice. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). Person Specification Qualifications Essential Essential Experience working as a Medical Secretary Excellent customer service and communication skills Ability to communicate accurately verbally and in writing with a wide range of people. Effective interpersonal skills Able to work with minimal supervision following set procedures. Ability to prioritise workload. Able to work to deadlines. Flexible approach to work and adaptable to change. Ability to work as a member of a team Knowledge of computer packages: Word, Excel, Outlook and Powerpoint. IT skills Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality A C in Maths and English at GCSE Level RSA 3 or equivalent including Audio Typing Desirable Keyboarding typing qualification equivalent to RSA 3 OCR Advanced text/word processing or equivalent proven typing skills to a high standard (or working towards) Experience of using a patient information system AMSPAR Knowledge of NHS procedures Understanding of NHS booking Medical Terminology Experience working in GP Practice/Primary Care Systmone experience Person Specification Qualifications Essential Essential Experience working as a Medical Secretary Excellent customer service and communication skills Ability to communicate accurately verbally and in writing with a wide range of people. Effective interpersonal skills Able to work with minimal supervision following set procedures. Ability to prioritise workload. Able to work to deadlines. Flexible approach to work and adaptable to change. Ability to work as a member of a team Knowledge of computer packages: Word, Excel, Outlook and Powerpoint. IT skills Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality A C in Maths and English at GCSE Level RSA 3 or equivalent including Audio Typing Desirable Keyboarding typing qualification equivalent to RSA 3 OCR Advanced text/word processing or equivalent proven typing skills to a high standard (or working towards) Experience of using a patient information system AMSPAR Knowledge of NHS procedures Understanding of NHS booking Medical Terminology Experience working in GP Practice/Primary Care Systmone experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bewick Crescent Surgery Address 27 Bewick Crescent Newton Aycliffe County Durham DL5 5LH Employer's website https://www.bewickcrescentsurgery.nhs.uk/ (Opens in a new tab)