Rowe Veterinary Group, Bradley Stoke, Bristol, South West
Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group is looking for a receptionist to join our team at the Bradley Stoke Hospital in Bradley Stoke.
Rowe Vet Group has a 24-hour hospital in Bradley Stoke and branches in Thornbury, Yate, Winterbourne, Brimsham, and Wotton-under-Edge.
As a valued member of the reception team, you will be the first point of contact for pets and their owners.
* Greeting clients and their pets in a professional and courteous manner
* Booking, cancelling, and changing appointments
* Dealing with queries by phone, email, and face-to-face promptly and professionally
* Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance
* Dispensing medications/prescriptions
* Taking payments, cashing up, and performing all other general admin and reception duties
Our Ideal Person
The ideal candidate will have at least one year of office-based experience and a strong educational background, including a minimum of five GCSEs at grade C or higher. They will be dependable, with excellent time management skills, and demonstrate a professional yet empathetic telephone manner. Strong communication, interpersonal, and customer service skills are essential, along with proficiency in MS Office and solid numeracy and literacy skills. High attention to detail, the ability to remain calm under pressure, and a passion for animals are key attributes for success in this role.
* Monday - 2PM-8PM
* Tuesday - 10AM-7PM
* Thursday - OFF
* Friday - 2PM-8PM
* Saturday - 8AM-5PM every other week
We Also Require
* Flexibility for helping with holiday cover in the team as required.
* 1-2 Bank Holiday shifts per year (enhanced pay plus TOIL)
* Participation in the backup rota of 3-4 weekend days (either Sat or Sun) per year
In Addition to a Competitive Salary, You Will Benefit From
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
* Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we welcome candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Rowe Veterinary Group, Bradley Stoke
Bradley House, Ferndene, Bradley Stoke, Bristol, BS32 9DT, United Kingdom
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