IT Technician, Operations Technical Services
DESCRIPTION
At Amazon, we strive to be earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.
As an IT Technician, you will report to the IT Manager at your home site and will be responsible for directly supporting the people working with the operations division, directly supporting those people who make it possible to deliver the items you buy. Working closely with the business, your colleagues, and remote support teams to offer a first-class IT support function, you will be a key part of a diverse team, thrive in delivering high-quality results and always be on the lookout for improvements.
This is not a traditional office role, but is based in the heart of our fulfilment centres, working on a shift basis with either 8 hours on five days per week or 10 hours on four days per week, as applicable in the country.
Key job responsibilities
The extent of your responsibilities will include but not be limited to:
1. Ticket management including 1st and 2nd line support.
2. Installation, maintenance and support of IT equipment.
3. Working with the onsite and regional IT Engineers to implement projects and deliver innovations into the service.
4. Asset and Inventory management.
5. Liaise with 3rd party vendors and suppliers to ensure efficient asset management.
6. Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
7. Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
8. Providing technical support/input to site and team projects and initiatives.
9. Conducting end user equipment trials and testing.
10. Providing assistance to IT engineers as required.
BASIC QUALIFICATIONS
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
- Experience with network troubleshooting and support
- Valid driving license and flexibility to work and travel outside of your designated location.
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service #J-18808-Ljbffr