Job summary We are looking for an experienced temporary part-time (25 hours) Care Navigator/Receptionist to join our friendly, patient-focused team. This position is a temporary one for maternity cover (1 year). Working hours will be over 5 weekdays, shift patterns to be confirmed. Main duties of the job The successful applicant will be: Organised, efficient and demonstrate good interpersonal skills and effective communication within our multi-professional Primary Care Team. You will need to have the capability to prioritise your own workload, be confident and adaptable to both change and to challenging situations in a busy environment. You will also be able to demonstrate co-operative and productive working with people of all backgrounds and second language would be desirable for this role. You will need to computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients. This post requires an ability to show attention to detail even under pressure while maintaining confidentiality and the need to be able to deliver accurate and clear information to appropriate parties, in a timely manner. Relevant training and professional development will be provided for the successful applicant. About us Why Join Our Practice? Be part of a practice that has family friendly ethos That cares for patients and is supportive to all staff Be part of forward thinking Five Park Primary Care Network (Ridge, Parklands, Horton Park, Wibsey & Queensbury), working to improve care at a local level. We are a friendly, caring and supportive practice. We provide high quality patient-centered care in inner city Bradford. Three Partner, innovative PMS practice, 11,200 patients. We are a team of four Partners, four Salaried GPs, two ANP, Practice Pharmacist and Nursing Team. Experienced training practice, GP Trainees, and medical students Modern purpose-built premises. Excellent SystmOne records. GPwSi Diabetic clinics. Well organised Admin team. Date posted 19 February 2025 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 12 months Working pattern Part-time, Flexible working Reference number A1038-25-0002 Job locations 99 Horton Park Avenue Bradford West Yorkshire BD7 3EG Job description Job responsibilities JOB TITLE: Care Navigator REPORTS TO: Care Navigator Team Leader HOURS: 25 per week SALARY: A4C Admin Band 2 Job description Job responsibilities JOB TITLE: Care Navigator REPORTS TO: Care Navigator Team Leader HOURS: 25 per week SALARY: A4C Admin Band 2 Person Specification Qualifications Essential Working knowledge of Microsoft Office applications. Experience of working in a patient focused environment. An understanding, acceptance and adherence to the need for strict confidentiality. GCSE English language, grade C or above (or equivalent). Desirable NVQ 2/3 Customer Service (or equivalent). Experience Essential -Must have experience in a healthcare or customer service focused setting. -Excellent communication skills, both written and verbal. -Competent use of IT. -Ability to deal confidently and courteously with people both in person and over the telephone. -Ability to work flexibly as a team member. -Able to work on own initiative and prioritise workload. -Empathetic, honest & caring. -Able to work under pressure. Desirable Competent in the use of Systmone Person Specification Qualifications Essential Working knowledge of Microsoft Office applications. Experience of working in a patient focused environment. An understanding, acceptance and adherence to the need for strict confidentiality. GCSE English language, grade C or above (or equivalent). Desirable NVQ 2/3 Customer Service (or equivalent). Experience Essential -Must have experience in a healthcare or customer service focused setting. -Excellent communication skills, both written and verbal. -Competent use of IT. -Ability to deal confidently and courteously with people both in person and over the telephone. -Ability to work flexibly as a team member. -Able to work on own initiative and prioritise workload. -Empathetic, honest & caring. -Able to work under pressure. Desirable Competent in the use of Systmone Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name HORTON PARK MEDICAL PRACTICE Address 99 Horton Park Avenue Bradford West Yorkshire BD7 3EG Employer's website https://www.horton-park.co.uk/ (Opens in a new tab)