ABOUT CATS CAMBRIDGE CATS College offers an outstanding international pre-university educational experience to students aged 14 from all over the world. Students live and work at the custom built Cambridge campus, studying for GCSEs, A levels and University Foundation Programmes, and preparing for admission to universities across the country and elsewhere. We pride ourselves on our approach to teaching and learning, with small class sizes and an informal atmosphere ensuring that students are treated as individuals and build great relationships with staff. We are committed to the safeguarding, health and well-being of our students. OVERVIEW OF THE JOB As part of the IT Services department, the primary objective of this role is to deliver a high-quality support service to the CATS Global Schools community. This is principally a customer facing role working within the local school as well as the wider community Therefore, excellent interpersonal skills and a focus on quality customer service are essential. Technicians will typically operate as part of the larger team and will be expected to operate independently for level 1 support calls and BAU activities within the support service. The expected working hours will be defined in the contract, however, for guidance it will be, 8am to 4.30pm or 9am to 5.30pm. This role will be based full time on site at CATS Cambridge. REPORTS TO You will be reporting directly to the IT Infrastructure & Applications Manager. MAIN RESPONSIBILITIES OF THE JOB Support Functions Provide 1st and some 2nd line support across a wide range of technology fields To actively develop technical skills under senior staff s mentorship. Monitor, prioritise and resolve incoming support calls, escalating complex issues as needed. Offer high-quality technical support across various technologies. Occasionally work out of hours and provide remote support across different time zones. Perform regular IT operations and maintenance tasks to ensure system stability and security. Ensure all documentation is maintained to the highest standard. Ensure the digital security and safety of staff, students, systems and data at all times. Project Activities Contribute to project progress reports for the CGS Project Management team. Implement specific project activities or work packages under supervision or independently. Ensure project tasks are completed within tight schedules and with upmost accuracy. A solid understanding of Microsoft platforms, Windows 10/11, Office 365, and core infrastructure technologies is crucial. For reference Infrastructure technologies are also Microsoft Server Technologies (Server, IIS, MS SQL Server, Exchange, 365 and Teams), along with the supporting systems (AD, DHCP and DNS) and desktop technologies Familiarity with network systems, virtualisation, cloud computing, door access systems and wireless networks is desirable. Technical Development and Leadership Develop a broad range of technical skills across CGS IT infrastructure. Engage in IT technology groups within the organisation, to share best practices and enhance skills. Focus on technical excellence and attention to detail. Facilitate knowledge sharing across IT Teams. Person Specification A keen interest in IT with a willingness to learn. Strong communication skills both written and verbal. Excellent interpersonal abilities. Pragmatic and flexible in approach. Attention to detail. Honest, open and inclusive personal style. Professional, resilient and calm under pressure. A commitment to ownership, solution-finding, and going the extra mile. Reliability and a positive, can-do attitude. BENEFITS Cycle to work Scheme Tech Scheme Car Scheme Free flu vaccine through Healthshield Free eye tests Financial wellbeing support via WageStream Employee Assistance Programme Group income protection GP24: GP Access for all Health Cash Plan Death in Service Long service awards Employee referral scheme Enhanced Maternity and Paternity pay ABOUT CATS GLOBAL SCHOOLS (CGS) CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China. Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities. We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students. OUR COMMITMENT TO INCLUSION AND DIVERSITY We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all. SAFEGUARDING CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media. INDCATS1