Job Title: Temporary Facilities Helpdesk Advisor Location: Manchester, M3Hourly Rate: £12.24 per hourHours: Monday to Friday, 8am - 5pm (with work from home on Fridays)Start date: End of NovemberAre you an organised and customer-focused individual looking for an exciting opportunity in a fast-paced environment? We are seeking a Facilities Management Helpdesk Advisor (Administrator) to join our Facilities Management team.It'd be amazing if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you'll be doing:Key Responsibilities:* Manage multiple inboxes and respond promptly to customer enquiries via email and phone* Handle a high volume of emails and calls, ensuring adherence to client Service Level Agreements (SLAs).* Support both reactive works and pre-planned maintenance tasks.* Prioritise and manage tasks efficiently to ensure smooth operations.* Collaborate with other team members and departments to resolve customer queries effectively.* Maintain accurate records and logs of communications and job status updates.Key Skills & Experience:* Exceptional organisational abilities, capable of multitasking effectively in a dynamic setting.* Outstanding customer service skills, maintaining a professional and approachable demeanour.* Valuable experience in both reactive tasks and pre-planned maintenance.* Compe...